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P3 Week 1 Uitstroom AEFBOf20BA-D = niveau 4

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Slide 1: Slide
EngelsMBOStudiejaar 1-3

This lesson contains 31 slides, with interactive quizzes, text slides and 2 videos.

Items in this lesson

Slide 1 - Slide

Slide 2 - Slide

Slide 3 - Slide

Program these next 2 periods;


  1. VE examen klantcontacten (per. 4, jaar 2)
  2. CE examen (per. 4, jaar 2)
  3. So that’s what we’ll going to prepare for...



Slide 4 - Slide

Slide 5 - Slide

timer
2:00
Use the handout for inspiration
Get to know each other. You will meet 3 'new' colleagues.

Slide 6 - Slide

Slide 7 - Slide

Slide 8 - Slide

Slide 9 - Slide

Get pen and paper
Write down the correct answers.

Slide 10 - Slide

timer
10:00

Slide 11 - Slide

Telephone call

Slide 12 - Slide

Slide 13 - Slide

The phone rings ... or ... times

Slide 14 - Open question

You start with .... and .... ......

Slide 15 - Open question

You ... to the client.

Slide 16 - Open question

You show ......

Slide 17 - Open question

You use the..... of the .....

Slide 18 - Open question

You repeat .....

Slide 19 - Open question

You are .....

Slide 20 - Open question

Slide 21 - Video

You have a .... and ..... voice

Slide 22 - Open question

You use .... language. Use ..... a lot.

Slide 23 - Open question

You finish with ....

Slide 24 - Open question

4

Slide 25 - Video

00:00
Do you have telephone anxiety?
A
ja
B
no

Slide 26 - Quiz

00:45
What is another name for telephone phobia?
A
telephone apprehension
B
telephone abbreviation
C
telephone approphobia
D
telephone pronunciation

Slide 27 - Quiz

01:38
On the phone there can be so many opportunities for ....... or ....... pauses

Slide 28 - Open question

01:53
Don't worry about being .....

Slide 29 - Open question

Slide 30 - Slide

Slide 31 - Slide