Cette leçon contient 25 diapositives, avec quiz interactifs et diapositives de texte.
La durée de la leçon est: 30 min
Éléments de cette leçon
The importance of -
Attendance
Punctuality
Mastering Etiquette and Communication
Tourism and Events
Belfast Business School
Slide 1 - Diapositive
Learning Objective
At the end of the lesson, you will understand the importance of etiquette and effective communication.
At the end of the lesson, you will understand the importance of attendance and punctuality.
Slide 2 - Diapositive
What does etiquette mean?
Slide 3 - Carte mentale
What do you already know about communication?
Slide 4 - Carte mentale
Introduction
Etiquette refers to the rules and customs that govern social behavior, while communication involves the exchange of information.
Both are essential for building positive relationships.
Slide 5 - Diapositive
Benefits of Etiquette
Etiquette fosters respect, enhances professionalism, and promotes harmonious relationships.
It reflects your character and values, leaving a lasting impression on others.
Slide 6 - Diapositive
Components of Etiquette
Etiquette comprises various components such as politeness, good manners, punctuality and personal presentation.
These elements contribute to a positive and respectful environment.
Slide 7 - Diapositive
Why is it important to acknowledge/greet your Tutors, other staff and classmates in College?
Slide 8 - Question ouverte
Importance of Effective Communication
Effective communication enables clear understanding, prevents misunderstandings, and builds trust.
It helps convey ideas, resolve conflicts, and establish strong connections with others.
Slide 9 - Diapositive
What methods and when should you communicate with your Tutors?
Slide 10 - Carte mentale
In College, do you always use professional language and avoid bad words?
Yes
No
Slide 11 - Sondage
Active Listening
Active listening involves fully engaging with the speaker, demonstrating interest, and providing feedback.
It shows respect, promotes understanding, and strengthens relationships.
Slide 12 - Diapositive
Research shows the mere presence of a mobile phone reduces your ability in concentrate by 20%. Why do you think this is?
Slide 13 - Question ouverte
Why should you not listen to music in class?
Slide 14 - Question ouverte
It is important you listen to the Lecturer when they are speaking. Why?
Slide 15 - Question ouverte
Will you want the class to listen to you when you are doing Presentations?
Yes - of course
No - I don't mind
Slide 16 - Sondage
Verbal and Nonverbal Communication
Verbal communication involves using words and language, while nonverbal communication includes body language, facial expressions, and gestures.
Both are crucial for conveying messages accurately.
Slide 17 - Diapositive
Why is your body language so important?
Slide 18 - Question ouverte
Etiquette in Digital Communication
In the digital age, proper etiquette in online communication is vital. It includes using appropriate language, being respectful, and considering the impact of your words.
Slide 19 - Diapositive
Do you always add a 'Subject' on an email?
Yes
No
Slide 20 - Sondage
Attendance
100% attendance is expected
Commitment and enthusiasm - more than just a piece of paper
Registers - how they are marked
EMA/Adult Learning grants
Slide 21 - Diapositive
Punctuality
Aim to be in College 15 minutes before your class starts.
Aim to be at classroom at least 5 minutes before class starts.
If you are late - do not go for coffee!
Judge where you go for lunch depending on length of your break.
Plan your transport. The transport that gets you here just before your class start time will not be early enough in case of delay etc.
Slide 22 - Diapositive
References for employment
Think about these questions........
What do you want us to say about you to any future employers of work placement providers?
What do you want to be able to say at Inteviews?
Slide 23 - Diapositive
Educational Visits
- Enhance your course
- Make your coursework better
- Representing BMC and yourself. Think about work placement etc.