W.7 LLA Writing (Daycare)

• Engels
• MBO
• Studiejaar 1

Welcome to the LLA Writing
level A1, A2, B1 (or B2)

Finished with online LLA?!

LLA Online
(Studiemeter)

LLA Speaking
(Daycare Center)

LLA Writing
(Daycare Center)

1.

2.

3.

Assignment

Write a complaint letter to

a company that sent you an item

that is dangerous for children.

• Step 1: Pick a piece of furniture from your daycare design.
  
  
• Step 2: choose a safety problem
  
  
• Step 3: write the complaint letter

Use the worksheet/ example letter

complaint letter =klachtenbrief

Expectation

Reality

VS

Sometimes you buy something online, but what you receive is different than what you had expected...

Warm-up

The carpet is very small. WHO made the mistake (Adam or the seller) and WHAT did they do wrong?

“We would love a warm and welcoming lobby, using all the sunlight it gets.  At the end 

of the work day, it could be a great place for our staff to meet up and relax.”

Remember the clients?

• Design for their lobby/ reception room/ meeting room.
• Multi-purpose, child-friendly, welcoming.
• 3 m high ceilings and large windows.
• Budget: 6000 euros.

Cynthia and Maryam (Dillywop Daycare)

The lobby

What do they need/ requirements:

• space to receive new parents and their child(ren).
  
• room for 6 people to have a meeting.
• room for children to play and explore.
• a seating area to relax.

When the piece of furniture arrived, you noticed that it was dangerous for children!

Pick a piece of furniture from your daycare design.

Choose a safety problem.   (next slide) You can use your imagination for the details. 

You have bought a piece of furniture online from the store 2GOHome, specifically for your daycare design.

electrical wires are exposed

risk of climbing/ falling down

possible to get stuck

sharp corners

glass can break easily

possible to get stuck

dangerous

toxic material

hurt fingers

danger of chocking

Reality

Pick a piece of furniture from your daycare design.

Describe the safety issue you have found. Be detailed.

Explain why it is dangerous and how it could hurt the children.

Offer a solution.

Expectation

Describe what you expected to receive.

closet, table, chair, lamp, rug, etc..

What to write

This is also your chance to show off your creativity & writing style. Use your imagination and have fun with this assignment.

……………………………….  (your name)

……………………………….  (your street)

…………………………….…  (postal code + city)

The Netherlands

2GoHome

832 Willtshire Drive

Liverpool

United Kingdom

6GT RR4

today's
date

for example: 12 October 2024

Use the worksheet:
fill in addresses + date

DON'T FORGET THE ADDRESSES + DATE! 

Subject:  ………………………….............. 

  

Dear Sir/ Madam,
 

One month ago, I ordered a/an ………………..........……………  from your website www.2gohome.co.uk.
Unfortunately, ............................................................................................. 

I was expecting .............................................................................
  

This is especially dangerous for children because …………………............................................................………….. 
…………………............................................................…………..…………………............................................................…………..   

...................................................................................................................................................................... unacceptable. 

I think it would be a good solution if ……………….........................…………………............................... 
  

I hope .................................................................. 
Please contact me .........................................................  
 

Yours faithfully,

………………………………............

Use the worksheet:
finish the letter

B2: 200+ words

 use 100 - 150 words

• to order an item
  
• to receive an item
• to return an item 
  
  
• to expect
• to complain 

• daycare center
• safety hazard/ risk
• (a piece of) furniture
• a complaint
• broken (off), chipped off
• damaged, scratched

 

= bestellen

= ontvangen

= retourneren

  = verwachten

  = klagen

  = kinderdagverblijf

  = gevaar voor veiligheid/ veiligheidsrisico

  = (meubelstuk), meubels

  = een klacht

  = (af)gebroken

  = beschadigd, bekrast

 

IMPORTANT

VOCABULARY

--> Opdrachten

Hand in as a 

PDF document via 

Teams - Opdrachten

Follow the example letter (worksheet) 

and finish before the deadline!