Cette leçon contient 35 diapositives, avec quiz interactifs et diapositives de texte.
La durée de la leçon est: 65 min
Éléments de cette leçon
legislation
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Slide 20 - Diapositive
Which 2 of the licensing objectives must a license holder promote?
A
Protection of disorder
B
Selling alcohol to minors
C
Prevention of crime
D
Maximizing profits
Slide 21 - Quiz
What are 3 items used legally to measure alcohol when serving?
A
Measuring cup
B
Stamped glass
C
optic
D
automatic dispense
Slide 22 - Quiz
Which legislation governs the bar person's actions when serving alcohol to intoxicated individuals?
A
Traffic Regulations Act
B
Food Safety Regulations
C
Licensing Act
D
Public Health Act
Slide 23 - Quiz
If you refuse to serve someone because they are drunk what should you do?
Slide 24 - Carte mentale
4 young looking people enter a bar and 1 orders alcohlic drinks for the group .The bar tender asks for ID a drivers licence is provided and beer is served.What should the bar tender of done?
A
Ask for each individual's proof of age.
B
Serve the beer without asking for proof of age.
C
Refuse to serve the beer without explanation.
D
Assume they are of legal drinking age.
Slide 25 - Quiz
What should the server do if a customer complains of a tough and chewy steak?
A
Ignore the complaint
B
Agree with the customer
C
Check if the customer would prefer an alternative
D
Apologize and offer to replace the steak
Slide 26 - Quiz
Which legislation protects the customer from unfair business practices?
A
Customer Rights Regulation
B
Consumer Protection Act
C
Business Ethics Law
D
Fair Trade Act
Slide 27 - Quiz
Which legislation ensures the safety of products for consumers?
A
Quality Assurance Law
B
Product Liability Regulation
C
Consumer Product Safety Act
D
Consumer Goods Protection Act
Slide 28 - Quiz
Which are of legislation protects the customer in this way?
A
sale and supply of goods
B
Privacy Rights Law
C
Data Security Regulation
D
Customer Information Protection Act
Slide 29 - Quiz
If a customer is not satisfied with the outcome, who has authority to take action?
A
trading standards ,local council
B
Marketing Department
C
Sales Team
D
Customer Support Team
Slide 30 - Quiz
In which legislation has the bartender broken if they pour a short measure?
A
Licensing Act 2003
B
Weights and Measures Act 1985
C
Food Safety Act 1990
D
Health and Safety at Work Act 1974
Slide 31 - Quiz
State a consequence for a licence holder for serving a person who is underage?
Slide 32 - Carte mentale
Which legislation states a menu and price list must be on display at the entrance of a restaurant?
A
Consumer Rights Act 2015
B
Health and Safety at Work Act 1974
C
price marking
D
Licensing Act 2003
Slide 33 - Quiz
Which action is appropriate if a bartender suspects drug dealing?
A
Sell drinks to the suspected individuals to gather more information.
B
Observe and report suspicious activities to management. ie Line manager.
C
Confront the suspected individuals without any evidence.
D
Engage in conversation with the suspected individuals.
Slide 34 - Quiz
Give examples of people whose rights are protected under anti-discrimination law?