Client Care & Consultation 1

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Slide 1: Diapositive

Cette leçon contient 13 diapositives, avec quiz interactifs, diapositives de texte et 2 vidéos.

Éléments de cette leçon

Slide 1 - Diapositive

LESSON BONUS

If you see a word with this box around it

This is one of todays TECHNICAL WORDS. Try to remember these for a bonus round at the end :)

Slide 2 - Diapositive

What is BODY LANGUAGE ?

Slide 3 - Question ouverte

Body Language is NON VERBAL COMMUNICATION.

It's what your body movements and facial expressions can tell others about what you are feeling or thinking.

Slide 4 - Diapositive

Positive Body Language

Negative Body Language

Slide 5 - Carte mentale

Other types of Consultation that are NON VERBAL ?

Written - Information such as Record Card

Visual Aids - Pictures or Photos or swatches

Slide 6 - Diapositive

what is an ADVANTAGE of Verbal Communication?

Slide 7 - Carte mentale

what is a DISADVANTAGE of Verbal Communication?

Slide 8 - Carte mentale

What does Professionalism mean as a Makeup Artist?

Slide 9 - Question ouverte

Slide 10 - Vidéo

One thing that you can take away from the video?

Slide 11 - Question ouverte

Slide 12 - Vidéo

How should you deal with a Customer Complaint?

Slide 13 - Question ouverte