Reception Duties

Reception Duties
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Slide 1: Diapositive
HairdressingFurther Education (Key Stage 5)

Cette leçon contient 49 diapositives, avec quiz interactifs et diapositives de texte.

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Reception Duties

Slide 1 - Diapositive

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Slide 5 - Diapositive

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Slide 7 - Diapositive

What do you think the job description would be for a receptionist?

Slide 8 - Carte mentale

Slide 9 - Diapositive

Slide 10 - Diapositive

List the advantages and disadvantages of manual appointment system

Slide 11 - Question ouverte

List the advantages and disadvantages of computerised appointment system

Slide 12 - Question ouverte

What does Good Client care look like?

Slide 13 - Carte mentale

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What is a common way to confirm a hair salon appointment?
A
Receiving a confirmation call or email
B
Changing the appointment time without notification
C
Assuming the appointment is confirmed
D
Ignoring the appointment

Slide 21 - Quiz

List the different services offered in the salon

Slide 22 - Question ouverte

Slide 23 - Diapositive

What should salon staff do if a customer's payment is declined?
A
Ask for an alternative payment method
B
Check the card's validity
C
Cancel the appointment
D
Offer the service for free

Slide 24 - Quiz

Why is it important for a salon to have a secure payment system?
A
To protect customer data
B
To advertise new products
C
To prevent fraud
D
To attract more customers

Slide 25 - Quiz

What types of payments are commonly accepted in a salon?
A
Credit/Debit Card
B
Bitcoin
C
Cash
D
Cheque

Slide 26 - Quiz

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Which payment method uses a digital wallet for transactions?
A
Credit card
B
Cash
C
Mobile payment
D
Wire transfer

Slide 35 - Quiz

Which payment method involves transferring money electronically between bank accounts?
A
Money order
B
Bank transfer
C
Checks
D
Cash

Slide 36 - Quiz

Which payment method allows for direct deductions from a bank account?
A
Cash
B
Debit card
C
Apple Pay
D
Google Pay

Slide 37 - Quiz

Slide 38 - Diapositive

How can individuals protect themselves from fraud payments?
A
Use secure passwords
B
Share personal information online
C
Keep financial information public
D
Monitor bank statements

Slide 39 - Quiz

What are the consequences of fraud payments?
A
Legal actions
B
Increased credit score
C
Financial losses
D
Discounts on purchases

Slide 40 - Quiz

What is a common method used in fraud payments?
A
Cash payments
B
Credit card fraud
C
Online shopping
D
Identity theft

Slide 41 - Quiz

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Slide 44 - Diapositive

What is one of the key requirements of the Trades Description Act for product descriptions?
A
Lengthiness
B
Creativity
C
Subjectivity
D
Accuracy

Slide 45 - Quiz

Which act provides consumers with protection against false or misleading claims?
A
Consumer Protection Act
B
Fair Trading Act
C
Sale of Goods Act
D
Consumer Rights Act

Slide 46 - Quiz

Under the Consumer Protection Act, who is responsible for ensuring the safety of products?
A
Consumers
B
Government
C
Manufacturers
D
Retailers

Slide 47 - Quiz

What is the maximum penalty for a breach of the Trades Description Act?
A
£10,000
B
£20,000
C
£1,000
D
£5,000

Slide 48 - Quiz

Which act covers the requirement for goods to match their description?
A
Trade Standards Act
B
Trades Description Act
C
Consumer Protection Act
D
Sales of Goods Act

Slide 49 - Quiz