Session 3
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Éléments de cette leçon
Slide 1 - Diapositive
Slide 2 - Diapositive
Slide 3 - Diapositive
What are the 2 ways of cummunicating?
A
Verbal
B
Written
C
Body language
D
Non-verbal
Slide 4 - Quiz
Why are open questions the best technique to use during consultations?
A
They require more than a yes or no answer, meaning more information can be found out
B
They only require a yes or no answer, meaning you can complete your consultation quicker
C
They make the stylist or therapist appear professional
D
They allow your client to ask questions
Slide 5 - Quiz
What is more important, WHAT you say or HOW you say it?
A
What you say
B
How you say it
Slide 6 - Quiz
What's more important, verbal or non verbal communication?
Verbal
Non Verbal
Both equally as important
Slide 7 - Sondage
What is personal hygiene?
Slide 8 - Carte mentale
Why is personal hygiene important?
Slide 9 - Question ouverte
Slide 10 - Vidéo
Slide 11 - Diapositive
How would poor personal hygiene make a client feel?
