M1.1 Departures - Self Service Check In - NL Intro

Program
  • Passenger Journey: touchpoints 
  • Module 1.1
  • Book LVD K2
  • Trip Around The World app
  • Modulereader 
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Slide 1: Diapositive
Departures - Self Service Check InMBOStudiejaar 1

Cette leçon contient 12 diapositives, avec quiz interactifs, diapositives de texte et 1 vidéo.

Éléments de cette leçon

Program
  • Passenger Journey: touchpoints 
  • Module 1.1
  • Book LVD K2
  • Trip Around The World app
  • Modulereader 

Slide 1 - Diapositive

Slide 2 - Diapositive

Passenger Journey
Touchpoint - Departure hall

You are the  Passenger Ground Service Agent (PGSA).

  • What types of need does a passenger have when he reports to you in the departure hall
 

Slide 3 - Diapositive

Needs & Expectations

Slide 4 - Carte mentale

Airline expactations of a PGSA in
the departure hall

Slide 5 - Carte mentale

Airline expectation about a pgsa in the departure hall
  1. Proffesional attitude: position of your body (stand up straight, both legs next to eachother and arms at your side);

  2. Proffesional  behaviour: smile, look friendly and use polite language to address passengers 

  3. Professional knowledge:  you know what your tasks are, recognize travel documents and know the airport codes

Slide 6 - Diapositive

  • knowledge test in MS Forms. M1.1
  • Combination of correct/false, choice questions and application questions

Slide 7 - Diapositive

Book LVD K2
  • Activating licence code
  •  Hand in homework assignments in the digital environment of the LVD K2 book

Slide 8 - Diapositive

Slide 9 - Vidéo

Trip Around The World app
  1. Ga naar App Store of naar Google Play Store;
  2. Zoek op: Trip Around The World.

Slide 10 - Diapositive

Modulereader 1.1
Will be handed out in the next lesson.

Slide 11 - Diapositive

Homework for next week

  • Activate licence code book LVD K2;
  • Book LVD K2: read p. 15 and 16 and in assignment 1.02, 1.03 en 1.05 ;
  • Boek LVD K2: read  p. 53, part 2.4.1 and hand in assignment 2.25 in;
  • Read Theme 1| Working as a PGSA (don't make assignment 1);
  • Download app Trip Around The World.

Slide 12 - Diapositive