M1.1 Departures - Self Service Check In - NL Intro

• Departures - Self Service Check In
• MBO
• Studiejaar 1

Program

• Passenger Journey: touchpoints 
• Module 1.1
• Book LVD K2
• Trip Around The World app
• Modulereader 

Passenger Journey
Touchpoint - Departure hall

You are the  Passenger Ground Service Agent (PGSA).

• What types of need does a passenger have when he reports to you in the departure hall

 

Needs & Expectations

Airline expactations of a PGSA in
the departure hall

Airline expectation about a pgsa in the departure hall

1. Proffesional attitude: position of your body (stand up straight, both legs next to eachother and arms at your side);
   
   
2. Proffesional  behaviour: smile, look friendly and use polite language to address passengers 
   
   
3. Professional knowledge:  you know what your tasks are, recognize travel documents and know the airport codes

• knowledge test in MS Forms. M1.1
• Combination of correct/false, choice questions and application questions

Book LVD K2

• Activating licence code
•  Hand in homework assignments in the digital environment of the LVD K2 book

Trip Around The World app

1. Ga naar App Store of naar Google Play Store;
2. Zoek op: Trip Around The World.

Modulereader 1.1

Will be handed out in the next lesson.

Homework for next week

• Activate licence code book LVD K2;
• Book LVD K2: read p. 15 and 16 and in assignment 1.02, 1.03 en 1.05 ;
• Boek LVD K2: read  p. 53, part 2.4.1 and hand in assignment 2.25 in;
• Read Theme 1| Working as a PGSA (don't make assignment 1);
• Download app Trip Around The World.