letter of complaint class 1

Letter of complaint
1 / 13
suivant
Slide 1: Diapositive
EngelsMiddelbare schoolvwoLeerjaar 6

Cette leçon contient 13 diapositives, avec diapositives de texte et 4 vidéos.

time-iconLa durée de la leçon est: 45 min

Éléments de cette leçon

Letter of complaint

Slide 1 - Diapositive

Slide 2 - Diapositive





What do you think should be in a letter of complaint?

Slide 3 - Diapositive

Structure email or letter of complaint

part 1
opening
When you do know the recipient's name:
Dear Mr (or Mrs, Ms, Miss, etc.) Surname.
When you don't know the recipient's name:
Dear Sir/Madam,  or To whom it may concern. 
part 2
introduction  paragraph
In your first sentence draw the recipient’s attention to the matter you’re going to raise or discuss.
body paragraph(s)
Provide some detailed background information; describe the circumstances that resulted in your dissatisfaction. Then, expand on the effects and consequences the problem had—show what damage you’ve suffered.
final paragraph
In conclusion, you should state what your expectations are and when you want to receive an answer to your complaint.
part 3
the close
When you do know the recipient's name: Yours sincerely,
When you don't know the recipient's name: Yours faithfully,
Type your name underneath your signature.

Slide 4 - Diapositive

Slide 5 - Diapositive

Slide 6 - Diapositive

For next class: write a letter of complaint. 

Choose from: 

1. Having had to wait for you food for a very long time

2. Not having been helped properly in hospital
You may use the following videos as a source of inspiration.
Download the document "Letters of complaint classmaterial" from your studiewijzer.

Slide 7 - Diapositive

Slide 8 - Vidéo

Slide 9 - Vidéo

Slide 10 - Vidéo

Slide 11 - Diapositive

While watching the video, take notes on
  1. the general issue at hand
  2. specific examples of housing problems students encounter
  3. the causes of the housing problems
  4. possible solutions 

Slide 12 - Diapositive

Slide 13 - Vidéo