Writing / speaking telephone calls

• Engels
• MBO
• Studiejaar 2

English writing / speaking

Telephone calls

Today

- Checking: Negotiating exercises

- Professional telephone calls

Goal

You are able to have a short conversation on the phone by using certain phrases. 

Checking: negotiating

Teams > bestanden > Negotiating > exercises

Exercise 1:

Write down responses to the following situations. You can use the helpful phrases.

1. Someone makes a ridiculously low offer for the service of your company.

2. Someone asks you to make a management decision (and you’re not management).

3. At the end of the meeting you come to an agreement.

4. Someone makes a great offer for the service of your company.

5. You don’t know the answer to a question during a meeting and need to look it up later.

Checking: negotiating

Teams > bestanden > Negotiating > exercises

Exercise 2:

Fill in the missing words. You can look up their definitions. Choose from:

negotiate - misleading - counter offer - proposal - compromise - term - non-negotiable

Exercise 2

Tip 1. Never accept any(1) proposal immediately, no matter how good it sounds.

 

Tip 2. Beware of (2) misleading offers. Always listen carefully to what the other party is saying.

Exercise 2

Tip 3. Never (3) negotiate with yourself. Once you’ve made an offer, if the other party doesn’t accept it, don’t make another offer: here a (4) counter offer is a sign of weakness.

Tip 4. It’s all about (5) compromise Don’t lower your demands without getting your opponent to lower theirs.

Exercise 2

Tip 5. Just because it may look (6) non-negotiable, doesn’t mean it is. Many smart negotiators are able to name a (7) term and get away with it by making it seem to be set in stone. 

Any questions about the exercises?

Telephone calls

Professional telephone calls

- At work

- At internship

- At school

Rules

There are usually a few rules when answering the telephone at work. For instance:

- The way you greet the caller

- The information you can share.

What are the rules for answering the telephone at your job or internship?

What are the rules for answering
the telephone at your job or internship?
(What do you say first?)

Basic rules in English

When answering the phone:

- Say your company's name, your department and you own     name.

- Ask what the caller's name is (if they haven't told you already) and ask how you can help.

Basic rules in English

When answering the phone:

- If you cannot help the caller at the moment, offer to call them back shortly or ask them if you can take a message. 

Extra tips

- Speak extra clearly (you cannot see each other on the phone).

- Ask for the caller to repeat themselves when it isn't clear what they said.

- The number 0 can be pronounced as ''zero'' or as ''oh'' 

(00 = double oh)

For tomorrow

Teams > bestanden > Professional telephone calls > exercises

Do the exercises and learn the sentences. These are really helpful for English telephone conversations.