H3 - Listening + Letter of Complaint

• Engels
• Middelbare school
• mavo, havo, vwo
• Leerjaar 2-4

H3 - Lesson 7

Today:

Listening - BuzzFeed Unsolved

Writing - A letter of complaint

BuzzFeed Unsolved

The Toxic Death of Gloria Ramirez

Listening to the story of Gloria Ramirez

Interactive video with questions

You will first see the question, then the clip and after that you have to fill in an answer. 

Most questions are multiple choice

00:23

What was the first thing the doctors noticed when Gloria came in.

A: Her body had an oily sheen

B: She had an extremely fast heartbeat

C: She smelled like garlic.

01:09

What was the first thing the doctors noticed when Gloria came in.

1. Her body had an oily sheen
2. She had an extremely fast heartbeat
3. She smelled like garlic

01:09

Which symptom did all sick nurses have. 

A: Fainting

B: Shaking 

C: Stop breating

01:55

Which symptom did all sick nurses have.

1. Fainting
2. Shaking
3. Stop breating

01:56

What does Avascular Nercosis do to you.

A: It burns your skin

B: Your muscles stop working

C: Your bone tissue starts dying

03:23

What does Avascular Nercosis do to you.

1. It burns your skin
2. Your muscles stop working
3. Your bone tissue starts dying

03:24

What did the examinors take from Gloria's body?

A: Blood, skin and hair

B: Blood, tissue and hair

C: Blood, tissue and air

04:32

What did the examinors take from Gloria's body?

1. Blood, skin and hair
2. Blood, tissue and hair
3. Blood, tissue and air

04:33

What caused all the people to become sick according to theory 1

A: Mass hysteria

B: Poison

C: Infection

06:33

What caused all the people to become sick according to theory 1

1. mass hysteria
2. poison
3. infection

06:34

What was the cause of death according to theory 2?

A: Body lotion

B: Blood infection

C: Dangerous chemical reaction

09:21

What was the cause of death according to theory 2?

1. Body lotion
2. Blood infection
3. Dangerous chemical reaction

09:22

Why does Gloria's family think it was the hospitals fault?

A: The conditions in the hospital were terrible

B: The hospital was very cheap

C: Gloria was healthy before going there

12:43

Why does Gloria's family think it was the hospitals fault?

1. The conditions in the hospital were terrible
2. The hospital was very cheap
3. Gloria was healthy before going there

12:44

Which theory do you believe

A: 1- mass hysteria

B: 2- chemical reaction

C: 3- bad conditions in the hospital

D: 4- aliens

14:16

Which theory do you believe

1- mass hysteria

2- chemical reaction

3- bad conditions in the hospital

4- aliens

Letter of Complaint

What have you complained about?

How to?

Focus on the most important facts. Don't give unnecessary background information.​

Make sure you include:​

• the reason for writing (e.g. I am writing to ...)​
  
• what went wrong​
  
• what you would like to happen now.​
  

Complaint letters are usually written in a formal style (discussed before)

Use passives to be less direct and more formal, e.g. I was served quickly.​

Match the definitions (a–h) 

1. …… a prescription 

2. …… dismay 

3. …… a pharmacy 

4. …… to call for something 

5. …… to take steps to do something 

6. …… to bring something to someone’s attention 

7. …… an overdose 

8. …… on duty

with the vocabulary (1–8).

a. a strong feeling of disappointment b. a shop that sells medicine 

c. a piece of paper from a doctor that says what medicine you need 

d. to demand or ask for something 

e. an amount of a medicine or drug that is dangerous for a person 

f. at work; doing work 

g. to inform someone of something h. to take action to achieve a particular result​

Rewrite these sentences using the passive to avoid saying the pharmacist. 

Rewrite these sentences using the passive to avoid saying the pharmacist. 

The pharmacist served me within ten minutes. I ……………………………… within ten minutes.

I realised the pharmacist had given me the wrong medicine. I realised I ……………………………… the wrong medicine.

The pharmacist should have checked the prescription more carefully. The prescription should ……………………………… more carefully.

The pharmacist corrected the mistake. The mistake ……………………………… .

The pharmacist must not make this mistake again. This mistake must ……………………………… again.

Write a letter of complaint

• Remember the rules we talked about last lesson
• Remember the specific rules about complaint letters
• +/- 220 words, hand in on Learnbeat
• Use passives
• Extra challenge: use some of the vocab of unit 7 & 8 (see Studiewijzer - for vocab list)