3OV Gesprekken Voeren 2

• Engels
• MBO
• Studiejaar 1

Good afternoon

Welcome!

Today's lesson

Information

Customer Service

Speaking Practice

English Skill Improving Tips

Information

- Test: Speaking

- Any questions?

What did you do last week? Tell your neighbour about it.

What forms of customer service do you experience as a bus driver?

What forms of customer service do you experience as a bus driver?

Route info, explaining OV pay/card, general conversations

Note: Your mood influences the people

Conversation Card/Script

Conversation cards/scripts are able to help you predict scenarios and things you might have to talk about.

Exercise

Look at the handout, there are 3 situations.

Write out a possible script for each situation.

Done? Do something (quietly) for yourself or help a classmate.

Let's practice!

Let's roleplay/practice your scripts. 

Exercise

I would like a duo to act out their script in front of the rest of class. Any volunteers? Otherwise I will be choosing someone.

Improving your own skills

- Read/Watch materials intended for kids 

(Books: Harry Potter, Percy Jackson etc., Shows: Bluey, Avatar, Gravity Falls etc.)

- Video Games (Sims, Zelda etc.)

- Further improvement: Keep engaging with higher level stuff every single time.

- Visit an English speaking country/area. (58 countries) or use it as a Lingua Franca

Recap

End of Lesson

I wish you all a nice day, see you next week!