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Factors that influence a customer's decision to purchase
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Slide 1:
Sondage
Tourism
Further Education (Key Stage 5)
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How confident are you on requirements for Assignment 1?
😒
🙁
😐
🙂
😃
Slide 1 - Sondage
Slide 2 - Vidéo
Factors that Influence a Customer Decision to Purchase products or services
Slide 3 - Diapositive
Why is product knowledge so important when you are buying T&T products/services?
Slide 4 - Question ouverte
Role play time
Think of a city/destination you know very well.
Work with a partner on selling a holiday to that destination.
You will be rated on your product knowledge.
Slide 5 - Diapositive
How do you know if a company you are going to use is reliable or not?
Slide 6 - Question ouverte
What is meant by empathy and why is it important?
Slide 7 - Question ouverte
What is an example of effective communication when dealing with customers?
Slide 8 - Carte mentale
Is value for money perceived in the same way by everyone?
Slide 9 - Question ouverte
Disney - case study
Slide 10 - Diapositive
Slide 11 - Vidéo
Video
Relate these points to the companies in the video
Slide 12 - Diapositive
Time to work on your assignment
Aim to get P1 and P2 complete by 1315
Slide 13 - Diapositive
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