Speaking: Formal

Speaking: Answering a call
Engels voor klas F3C/F3D
Business administration
1 / 13
suivant
Slide 1: Diapositive
EngelsMiddelbare schoolvmbo bLeerjaar 4

Cette leçon contient 13 diapositives, avec quiz interactifs et diapositives de texte.

time-iconLa durée de la leçon est: 45 min

Éléments de cette leçon

Speaking: Answering a call
Engels voor klas F3C/F3D
Business administration

Slide 1 - Diapositive

Wat moet je doen?
IN DUO'S!
1.Je krijgt een stelling op het bord te zien. 
2.Ben jij het eens of oneens met de stelling.
3. Geef je eigen mening.
4. Kies de juiste antwoord

Slide 2 - Diapositive

Statement 1

''Hello, my name is Jeffrey how may I help you?''
This is the correct way of answering a formal call when you work for a company.

Slide 3 - Diapositive

Which opening sentence is the best to start a formal conversation?
A
Good afternoon, this is Maya from Headquarters Efteling. How may I help you?
B
Hello, my name is Michael. How can I help you?
C
Good afternoon, this Jeffrey head receptionist at Headquarters Efteling. How may I help you?
D
Good afternoon, Michael speaking. How can I help you?

Slide 4 - Quiz

Statement 2

''I'm feeling pretty good, how are you?'
This is the answer you give when the other person asks how you are.

Slide 5 - Diapositive

Statement 3

''Our frontdesk is open from 8am till 6pm. On Saturdays and Sundays, you can contact us through E-mail.'
This is how you give information about timings.

Slide 6 - Diapositive

Which way of informing is INCORRECT?
A
I am sorry, I do not have the answer to your question right now. Would it be fine if I called you back in 10 minutes?
B
Our frontdesk is currently closed due to the holidays. If you have any questions regarding your booking, please contact us through E-mail.
C
I am sorry, I don't know how to answer your question. Look it up on the internet, you might find the answer!
D
The frontdesk is open every Monday till Friday. It opens at 10 am and closes at 5 pm. Feel free to call us for any further information!

Slide 7 - Quiz

Statement 4

''Thank you for calling Headquarters Efteling, bye!'
This is how you end a formal call

Slide 8 - Diapositive

Which way of ending a formal call is the MOST useful?
A
I hope you have good day, bye!
B
This is all the information I can give. I wish you a good day, bye!
C
I hope to have informed you enough. If you have anymore questions, please don't call us!
D
I hope to have informed you enough. Please feel free to contact us if you need any more information. Have a nice evening.

Slide 9 - Quiz

Informal
Formal

Slide 10 - Question de remorquage

Any questions?

Slide 11 - Diapositive

timer
10:00
Work together on the preparatory exercise before the final conversation. Present this to the teacher for feedback.

Slide 12 - Diapositive

Are you guys ready for the final presentation and conversation?
😒🙁😐🙂😃

Slide 13 - Sondage