Customer service 3

Welcome!
After today, you will:
- Have repeated the tenses that you have learnt so far (werkwoorden)
- Have repeated the "customer service" vocabulary
- Have practised speaking/writing/reading
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Slide 1: Diapositive
EngelsMBOStudiejaar 4

Cette leçon contient 10 diapositives, avec quiz interactifs et diapositives de texte.

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Welcome!
After today, you will:
- Have repeated the tenses that you have learnt so far (werkwoorden)
- Have repeated the "customer service" vocabulary
- Have practised speaking/writing/reading

Slide 1 - Diapositive

What do you know about the present simple?

Slide 3 - Question ouverte

What do you know about the present continuous?

Slide 4 - Question ouverte

What do you know about the past simple?

Slide 5 - Question ouverte

Exercise
- for each sentence, decide which tense it is
- put the sentence on the right tense

Slide 6 - Diapositive

Quiz - TEDx

Slide 7 - Diapositive

Go to Quizlet.live

Slide 8 - Diapositive

Filling out a form
Work in duos. One of you is a customer, one is a shop manager.

Customer: last week, you bought and ate a meal from the butcher. The night after, you got terribly sick. You want to make a complaint about this because you think they are related.

Manager: you receive the customer, let him/her talk about his experience and fill in the complaint form with the customer.

Slide 9 - Diapositive

The 7 securities of...
Jumbo is known for it's excellent customer service.

- in duos make your own "7 securities"
- per item, write down what it means, how it works, why you offer this etc.
- 20 mins

Slide 10 - Diapositive