Mastering Conflict: Understanding and Managing Differences

Mastering Conflict: Understanding and Managing Differences

Learning Objective

At the end of the lesson, you will be able to define conflict, understand its importance, explore reasons for conflict, and identify different types of conflict.

What do you already know about conflict and its importance?

Definition of Conflict

Conflict refers to a disagreement or clash between individuals or groups with opposing needs, ideas, beliefs, or values.

Importance of Conflict

Conflict is important as it can lead to positive change, innovation, and growth. It can also uncover underlying issues and improve relationships.

Reasons for Conflict

Conflicts can arise due to differences in perceptions, goals, values, resources, or communication breakdowns.

Types of Conflict

There are several types of conflict, including interpersonal, intrapersonal, intragroup, intergroup, and interorganizational conflicts.

Managing Conflict

Effective conflict management involves active listening, empathy, communication, negotiation, and problem-solving skills.

Conflict Resolution Strategies

Strategies like compromise, collaboration, accommodation, avoidance, and competition can be used to resolve conflicts.

Conflict Management Techniques

Techniques such as reframing, de-escalation, mediation, and arbitration can be employed to manage conflicts effectively.

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.