Retail Sales Conversation

• Engels
• MBO
• Studiejaar 1

Retail Sales Conversation

Listening Test op niveau A2

• ConnectMe, TOA toets
• 7.2 Opdrachten 3,5 & Extra Reading
• 7.1 ex. 1,2,3, GR20 & EG20 + 4
• 6.1 ex. 2, extra GR10, 3+4
  
• 6.3 ex. 1,3 + Exam Exercise

What conversations do you have with your customers?

1. Say where products are located
2. Sales Conversation
3. Answering Questions
4. Small Talk (at the cash register)

How does your store make customers 'aware' of your (new) products?

How do you start a retail conversation?

What questions do you need to ask if a customer needs a pair of jeans?

Pitch a (new) product of your store to a customer (desire)

The customer is positive after your pitch. What can you ask/say to close the sale?(Action)

Practise

1. Take an item you have on you

2. Write down the main features (kenmerken)

3. Prepare a short pitch for the product (exagerate)

Have a sales conversation about your product (your partner is intersted)

• Ask the necessary questions
• Pitch the product (enthousiastically)
• Close the sale
• Sell the product (cash register)

Homework 

Teams opdracht:

Retail Employee Handbook (BSA)

Listening Test op niveau A2

• ConnectMe, TOA toets
• 7.2 Opdrachten 3,5 & Extra Reading
• 7.1 ex. 1,2,3, GR20 & EG20 + 4
• 6.1 ex. 2, extra GR10, 3+4
  
• 6.3 ex. 1,3 + Exam Exercise