Week 1

• Engels
• MBO
• Studiejaar 1

Obtaining Goods and Services

Planning

Week 1: Obtaining Goods  & Services

Week 2: Obtaining Goods & Services

Week 3: Giving Advice

Week 4: Helpdesk

Week 5: * 

* Presentations

* Writing Extra 

To Do:

• Obtaining Goods and Services - Lesson 1: Examples and Practice

Introduction

How did you spend your holiday?

Exercise 1

a. Have you ever given advice to a friend or relative about what to buy? Since you're studying to work in IT, you could focus on advice you may have given about buying a computer or software, for example.

b. Have you ever returned a product to a store because you were unhappy with it, or perhaps even registered a complaint about a product or store?

c. Have you ever made a phone call in English? If so, how did it go? Did you find anything difficult about it? If you haven't made a phone call in English yet, can you imagine how you would go about it? What do you think is different from making a phone call in English and in Dutch?

Obtaining Goods and Services

Exercise 2: listen to the phone conversation  (Clip 1, 2, 3) and answer questions 1 - 4

Exercise 3: listen to the same phone conversation ( Clip 1, 2, 3) and answer questions 1- 10

Finished: Study the vocabulary from this lesson.

Answers Exercise 2

1)b

2)b

3) d

4) d - h -a- g -e- b- f- c

Answers - Exercise 3

1) a                8) a= false / b = false / c = true / d = false

2) d               9) a= false/ b = false/ c= true/ d= true / e= true

3) b              10) a= Hi, am I speaking to John? 

4) c                     b=  Hi, it's Mark here from EaysPC.

5) c & d             c= I'll have to check that with him

6) a & B             d=  Yeah, that's fine.

7) c                      e= Thanks for getting back to me so fast

                              f= Cheers, mate. Bye!

What is the Dutch word for "summarize"?

1. samenvoegen
2. samenvatten
3. samenvatting
4. samenvoeging

What is the Dutch word for "equipment"?

1. apparatuur
2. gelijk
3. machine
4. werkplaats

What is the Dutch word for "acquire and obtain"?

1. verkopen
2. verwerven
3. verbergen
4. kennis

What is the English word for "klagen"?

1. cancel
2. complaint
3. complain
4. annoy

What is the English word for "de omvang/ mate"?

1. weight
2. expand
3. expansion
4. extent

What is the English word for " voorruit gaan "?

1. recession
2. progression
3. progress
4. conservative