TEFL7 test
1 / 17
La durée de la leçon est: 20 minÉléments de cette leçon
Slide 1 - Diapositive
Hoe los jij een klacht op?
Slide 2 - Carte mentale
Slide 3 - Diapositive
Slide 4 - Diapositive
Slide 5 - Vidéo
What does the guest order?
Slide 6 - Question ouverte
What is the complaint this guest has?
Slide 7 - Question ouverte
How is the complaint handled by the employee?
Slide 8 - Question ouverte
Are there any compromises?
Slide 9 - Question ouverte
What does the customer buy?
Slide 10 - Question ouverte
Why does the customer make this purchase?
Slide 11 - Question ouverte
Why does the customer not get the protection plan?
Slide 12 - Question ouverte
What happens to the purchase after its bought?
Slide 13 - Question ouverte
What happened to receipt of the purchase?
Slide 14 - Question ouverte
How is the complaint handled by the employee?
Slide 15 - Question ouverte
Wat vond je van deze opdracht?
😒🙁😐🙂😃
