M2.2 Les 4

• Luchtvaartdienstverlening
• MBO
• Studiejaar 2

jun 2024

Today

Assignment 10.13 from LVD K2

Recap lesson week 3 and Xerte lesson 4

Theme 2 | Irregularities

Create assignments

This was homework!

Recap lesson week 3 and Xerte lesson 4

(1/11)What is your role as PGSA at the gate if there is a gate change?

In the event of a cancellation, the passenger is always entitled to a hotel stay paid by the airline. (2/11)

1. Juist
2. Onjuist

What is the status of a departing flight called in which the PIL and the load sheet are brought on board and the PGSA removes the bridge from the aircraft? (3/11)

1. Gate closing
2. Departed
3. Gate closed
4. Gate open

What does on time performance mean when handling a departing flight? (4/11)

1. That you as a PGSA are at the gate on time
2. That the departing plane leaves on time
3. That as a PGSA you provide the correct local time to the passengers
4. That the passengers arrive at the gate on time

What contribution do you make as PGSA to ensure that the plane departs on time? (5/11)

What is the time required to prepare an aircraft for departure again after arrival? (6/11

Due to the strike by Transavia pilots, all passengers are entitled to compensation if their flight is delayed or canceled. (7/11)

1. True
2. False

On the basis of which 3 principles is the amount of compensation determined? (8/11)

EU Regulation 261/2004: right to compensation

Compensation from 3 hours of delay;

The amount of compensation depends on the distance of the flight;

European airline and European Union.

(p. 22 modulereader)

EU regulation 261/2004

Applies to passengers who:

 1. Departs from an airport in the EU or

2. Departs with a European airline from an airport outside the EU to a country within the EU.

(p. 22 modulereader)

 Montreal Convention

Global treaty signed by more than 130 countries;

Passenger rights in the event of a flight disruption;

Montreal Treaty is for airlines that are not part of the EU

  regulation 261/2004;

Focus for M2.2 is EU Regulation 261/2004.

(p 23 modulereader)

Extraordinary circumstances[No compensation]

                                                        [ Care yess]

Weather conditions;

Natural disaster;

Strike by airport staff (e.g. air traffic control,

 Baggage handlers, security or customs);

Medical emergency landings;

Terrorism.

(p. 24 modulereader)

Extraordinary circumstances are: (10/11)

1. Circumstances over which an airline has no influence
2. Circumstances over which an airline can influence

What are passengers entitled to in the event of delay or cancellation in the event of an extraordinary circumstance?

Extraordinary circumstances: passenger rights

Passengers have the right to care;

Passengers are not entitled to compensation.[Fog]

(p. 24 modulereader)

EU Regulation 261/2004: right to care in exceptional circumstances

Care from a 2-hour delay, passengers receive:

a voucher for food and drinks;

a telephone credit and if necessary;

a hotel stay including transport.

Care in case of cancellation:

Replacement flight

OR

Ticket price refund

(p. 23 modulereader)

Please note: in the event of delays and cancellations caused by extraordinary circumstances, passengers are NOT entitled to compensation.

EU Regulation 261/2004: right to care in the event of delays and cancellations

The right to care arises in the event of flights with delays and cancellations:

(p. 23 modulereader)

EU Regulation 261/2004: right to care in the event of delays and cancellations

For a 2-hour delay, passengers receive:

a voucher for food and drinks;

a telephone credit and if necessary;

a hotel stay including transport.

Care in case of cancellation:

Replacement flight or;

Return flight or;

Ticket price refund

(p. 23 modulereader)

& $$

ASSIGNMENT 7.04

a. No, the flight is operated by China Airlines from Taiwan.

b. Yes.

c. No, the flight is operated by United Airlines from USA.

d. No, the delay is only 2.30 hours.

Assignment 6: create 7.04 from LVD K2

Assignment 7: create 7.05 from LVD K2

Assignment 8: create 7.07 from LVD K2

You will have 15 minutes to do this.

We will then discuss the effects

  classical

ASSIGNMENT 7.05

a. Yes.

b. Yes.

c. Yes.

d. Yes.

e. No.

7.07

a. Bad weather : Extraordinary circumstance YES/NO

b. Strike: Extraordinary circumstance YES/NO

c. Birdstrike: Extraordinary circumstance YES/NO

d. Baggage system malfunction Force majeure YES/NO

e. Passengers late Passenger responsibility YES/NO

f. Crowds in the air Force majeure YES/NO

g. Technical problems Airline responsibility YES/NO

h. Personnel problems Airline responsibility YES/NO

i. Stopover for medical reasons Force majeure YES/NO

Please note: exceptions

There are no extraordinary circumstances in the case of:

a strike by the airline's own staff;

technical problem with the aircraft*.

These circumstances are part of normal business operations.

The passenger IS entitled to care and compensation!

* A hidden manufacturing defect, sabotage or terrorism are considered situations in which an airline

  cannot exert any influence (force majeure).

Homework for lesson 5

Module reader: read 2.3 and 2.5 (skip pages 25, 26 and 27!)

LVD K2: read pages 229 - 236 and 240-241 (not commands!)

Xerte lesson 6: Denied boarding

Submit assignment 7.04, 7.05 and 7.07 from book LVD K2 in digital homework environment