Mastering the Art of Accommodation: Roles and Responsibilities

Accommodation - Key Roles and Responsibilities

Learning Objective

At the end of the lesson, you will be able to explain the key roles, responsibilities, skills, and qualities required to work within the accommodation industry.

What are some of the key roles found within the accommodation sector?

Introduction to Accommodation Industry

There are a large variety of roles within the accommodation sector, suited to all levels pf experience and abilities

Such as hotel receptionist, housekeeper, food and beverage staff, and concierge.

Hotel Receptionist

The hotel receptionist is responsible for welcoming guests, managing reservations, and providing information about the hotel's facilities and services.

Housekeepers

Housekeepers are essential for maintaining cleanliness and tidiness in guest rooms and public areas of the hotel.

Food and Beverage

The food and beverage department involves roles such as servers, bartenders, and kitchen staff, responsible for delivering high-quality dining experiences to guests.

Concierge

Concierges assist guests with various needs such as booking transportation, recommending local attractions, and providing personalised services.

Key Responsibilities

Each role within the accommodation industry has specific responsibilities that contribute to the overall guest experience and satisfaction.

Skills and Qualities

Effective communication, attention to detail, time management, and a customer-focused mindset are essential skills and qualities across all accommodation industry roles.

Customer Service Excellence

Providing exceptional customer service is a cornerstone of the accommodation industry, requiring empathy, problem-solving, and a positive attitude.

Interactive Activity: Role Play

Divide into groups and role-play scenarios representing the various roles within the accommodation industry, focusing on communication and problem-solving.