29-09 2CM

• Engels
• MBO
• Studiejaar 2

WELCOME

PLAN FOR TODAY:

- English exam - gesprekken voeren B1

- Practice or reading in TOA

EXAM - gesprekken voeren B1

DATE: 6 October 2021 (during our lesson)

VENUE: please check your emails/Teams (you will be informed in case  the location of the exam changes)

DURATION: 30 minutes preparation + 10 minute exam

What is the exam about?

Role-playing with a classmate (in pairs) - make a list

If your classmate is absent (with the teacher)

What are the possible topics?

- placing an order

- making a complaint

- phone call 

- after sale service

When is your exam - Engels gesprekken voeren B1?

1. I don't know
2. Next week - 6 October during our lesson
3. In two weeks

Where is your exam Engels gesprekken voeren B1

1. I don't know but I will be checking my Deltion email
2. In our regular classroom

Is everything clear?

Aftersale customer service

What is
aftersale customer
service?

Why is it important?

How can you provide
good aftersale service?

Imagine...

a foreign company placed a huge order for household applicances. To provide good aftersale service you call them to ask if everything went well with the order

Think of at least 4 questions you will ask them

What would you like to practice now?

1. Conversations (gesprekken voeren)
2. Reading in TOA