4PWOHK/BBL periode 3 les 1

• Engels
• MBO
• Studiejaar 4

4PWOHK/BBL Periode 3 les 1

Welcome dear students

For today:

- Planning

- Formal e-mail writing

Planning period 6

Planning periode 3

You are writing a formal email to Mr Green. How can you start your email (salutation- aanhef)?

You are writing a formal e-mail but you don't know the surname of the person you want to send your email to. How can you start such an email (aanhef)?

Correct this sentence taken from a formal email: i'm writing this email because i haven't received my parcel yet

CORRECT

I am writing this email because I have not received my parcel yet.

Body of email ex:

• We would be grateful if you would....
• I would appreciate it if you would / could....
• I am currently studying Tourism and am on a study trip in which I am researching the tourism practices of your city.
• I would be grateful if you could assist me in participating in an interview to help me with my research project.

What do you need?

Sorry, I can't make it.

I'm really sorry about...

Please let us know your requirements

Unfortunately, I won't be able  to attend the meeting.

Please accept my apologies for...

Don't forget...

I promise...

Please...

We would like to remind you...

I can assure you that...

I would be grateful...

Closing sentence examples

• I look forward to your reply
• I am anxious to receive your reply
• I look forward to hearing from you soon
• Thank you for your cooperation and time
• If you have any questions or concerns do not hesitate to contact me
• I look forward to hearing from you.

You started your email with "Dear Mr Green". How should you end it?

You started your formal email with "Dear Sir or Madam". How should you end it?

Dear Billie,

See you soon!   Kind regards, Pete 

How are you? 

I am doing okay. My exams are stressful. 

After my exams, I am going to study abroad in Italy. 

Maybe we can plan to meet up sometime, before I leave? 

Yours sincerely, Paul Evans

I look forward to hearing from you soon. 

Complaint

[e-mail] 

 I am writing this email, because ...

[e-mail]

Dear Sir / Madam,

 E-mailadres zender

 E-mailadres ontvanger(s)

Onderwerp 

 Aanhef 

 Reden van schrijven 

Slotzin 

 Afsluiting + Naam

Place the lines below in the correct order. ANSWERS next sheet.

I am writing to thank you 1

The meetings were very productive, and I 4

As well as the business side of things, 7

The next time that you are in Munich 11

Please give my regards 13

it was a great pleasure to meet them all 15

during my recent trip to Paris. __

I really appreciated the time you took __

am sure that they lay the basis for __

to show me Notre Dame, and __

for your hospitality __

the wonderful meal that we had afterwards __

a good long-term business relationship. __

it will be my pleasure to return your kindness. __

to your colleagues in the Paris office, __

Answer to email in correct order

I am writing to thank you for your hospitality during my recent trip to Paris. The meetings were very productive, and I am sure that they lay the basis for a good long-term business relationship. 

As well as the business side of the things, I really appreciated the time you took to show me Notre Dame, and the wonderful meal that we had afterwards. The next time that you are in Munich it will be my pleasure to return your kindness. 

Please give my regards to your colleagues in the Paris office, it was a great pleasure to meet them all.

What is a memo?

- Try to find out what a memo is

- When is it used

- What are some of the characteristics of a memo (Checkbook - blz 198-199)

characteristics of memos
(briefjes)

What is the difference between a memo and a business e-mail

1. You don't have to start a memo with a salutation (aanhef)
2. Memos are exchanged between people working in the same organization/company
3. Memos usually focus on one topic/problem
4. You have to end a memo with: Yours faithfully or Yours sincerely

Let's write one memo together 

Je schrijft een memo aan je baas over een fout die je gemaakt heb.

TO: Mr Prescot

From: Emily Robins

DATE: 3 March 2021

SUBJECT: wrong price

1. Mr Prescott, ik heb een grote fout gemaakt.

Ik heb een verkeerde prijs gebruikt voor een camera.

De Fuji camera is 89 pond duurder.

Moet ik de klant bellen en zeggen dat het mij spijt?

Kunt u mij zo snel mogelijk bellen?

Het spijt me heel erg. (je naam)

To: Mr Prescott

From: Emily Wilkins

Date: 1 March 2021

Subject: Wrong price

Mr Prescott, I've made a big mistake. I used the wrong price for a camera. It became clear/obvious because the customer left his receipt on the counter. The customer bought a Fuji camera but I scanned/used the price tag of a Canon camera. The Fuji camera is 89 pounds more expensive. Should I send a new invoice with the right price or do you have a better idea?

Should I call the customer and say that I'm sorry? Can you please call me as soon as possible? I'm really sorry. Emily