H4 P3 passive & letter of complaint

• Engels
• Middelbare school
• havo
• Leerjaar 4

What do I expect of you?

• Do your work!
• Try to speak as much English as possible. 
• Be mindful, respectful & communicate!
• Be on time: more than 5 minutes = too late. 
• Raise your hand if you have a question and be silent during explanations of me/student. 
• Phones are in your bags, bags are on the floor.
• No eating or drinking (gum included), water is allowed. 

        learning goals

- I know how to use the passive

- I can write a letter of complaint

3. Leerdoelgericht werken

De docent geeft het onderwerp, RTTI geformuleerde leerdoelen en de lesopbouw aan. De docent weet de leerdoelen goed te laten aansluiten bij de voorkennis en het (taal)niveau van de leerlingen. Gedurende de les wordt continu een terugkoppeling naar de leerdoelen gemaakt om de mate van beheersing te controleren.   

recap formal language

FORMAL

INFORMAL

to friends and family

usually longer

to companies and organisations

avoids everyday language

emotional and personal

to get in touch

to sue

to get money back

What is the correct opening greeting if you DO NOT know who will read your letter?

How do you end a formal letter?

1. Greetings,
2. Yours sincerely,
3. Sincerely,
4. Yours faithfully,

Mind the following

In a formal letter all words MUST be written in full

So do not use:  isn’t, it’s of won’t, but:

is not, it is en will not. 

Gonna and wanna  are a definite NO GO!

DOs

1. Make it neat.
2. Use signal words and the appropriate tenses, wherever necessary
3. Use paragraphs ( and use blank lines to clearly separate them)
4. Use a difficult grammar item every now and then (passive, relative clauses)
5. At the end, check your work!
   

Don'ts

1.  DON'T forget about the lay-out
2.  DON'T use abbreviations / contractions (like I'll, didn't)
3.  DON'T use the first translation you find in a dictionary without checking. 
4. DON'T forget content elements 
5. DON'T use swear words or street language 
6. DON'T use dumb language (gonna, kinda, u, ur, w8, like ... you know, etc.) 

the passive

Passives

What makes a sentence passive?

The combination of 'to be' + past participle (volt. dlw) makes a sentence passive

The woman is bitten (by the dog).

The wound was stitched (by the doctor).

The Government is planning a new road near my house.

1. passive
2. active

Cricket is played in Australia.

1. passive
2. active

The friends have been looking forward to meeting her.

1. passive
2. active

Turn the sentence passive:
I am working on my formal letter.

Turn the sentence passive:
They have discussed some new rules.

Write a letter of complaint

Situation

You have ordered a pair of shoes, which were delivered both late and in the wrong colour. 

You have tried to call the company, but nobody picked up.

Write a letter of complaint to this company.

Structure email or letter of complaint

part 1	opening	When you do know the recipient's name: Dear Mr (or Mrs, Ms, Miss, etc.) Surname. When you don't know the recipient's name: Dear Sir/Madam, or To whom it may concern.
part 2	introduction paragraph	In your first sentence draw the recipient’s attention to the matter you’re going to raise or discuss.
	body paragraph(s)	Provide some detailed background information; describe the circumstances that resulted in your dissatisfaction. Then, expand on the effects and consequences the problem had—show what damage you’ve suffered.
	final paragraph	In conclusion, you should state what your expectations are and when you want to receive an answer to your complaint.
part 3	the close	When you do know the recipient's name: Yours sincerely, When you don't know the recipient's name: Yours faithfully, Type your name underneath your signature.

1. Focus on the most important facts. Don’t give unnecessary/personal background information.

2. Make sure you include:

• the reason for writing (e.g. I am writing to ...)

• what went wrong

• what you would like to happen now.

3. Use passives to be less direct and more formal, e.g. I was served slowly, NOT You served me slowly.