Consultation revision
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Slide 1 - Diapositive
State the importance of questioning your client and recording their responses.
Slide 2 - Question ouverte
Positive communication
Negative communication
Frowning
Keeping your arms and legs uncrossed
Smiling
Maintaining eye contact
Subtly mirroring body language
A firm handshake
Not smiling
Looking around when client is talking
Yawning
Chewing gum
Fidgeting
Shaking your head
Cleaning nails or looking at hands
Slide 3 - Question de remorquage
What else could be used during your consultation?
A
Your phone
B
Visual aids and client records
C
Nothing, just questioning
Slide 4 - Quiz
List the different hair classifications
Slide 5 - Question ouverte
Slide 6 - Diapositive
Which hair characteristic refers to the thickness or diameter of an individual hair strand?
A
Hair density
B
Hair elasticity
C
Hair texture
D
Hair porosity
Slide 7 - Quiz
Porosity test
Elasticity test
Before all services on dry hair
Before all services on wet hair
Checks the cuticle layer of the hair
Checks the cortex layer of the hair
Should feel smooth and non-porous.
Should stretch about 30% and return to original length
Slide 8 - Question de remorquage
Can you recall the different Hair Growth Patterns
Slide 9 - Question ouverte
What is a widow's peak?
A
A V-shaped point in the hairline on the forehead
B
A specific pattern of growth at the nape of the neck
C
Two small circular areas of baldness on the head
D
A section of hair that stands straight up or lies at an angle
Slide 10 - Quiz
Explain the difference between an infection and infestation.
Slide 11 - Question ouverte
What is the most common infestation found in hairdressing?
A
Bedbugs
B
Head lice
C
Fleas
D
Ticks
Slide 12 - Quiz
Describe what the 'Data protection act' is.
