Speaking: Front office conversation skills

• Engels
• MBO
• Studiejaar 2

Speaking skills

Conversations

- Front office conversations

- - How to be polite in a professional setting?

Goals

• You know how to conduct a front office  conversation  in a professional context

What goes wrong in the video?

•             You're going to watch a YouTube video
•             Take notes:
•             Make notes. What is going wrong?
•              How could this be improved? (more professional)

Let's hear it!

•             What did you notice?

How to make polite conversation

Useful vocabulary:

• Excuse me
• Could 
• Would you 
• May I ask
• Do you know more examples?

Front office conversations

In general:

- You greet the visitor.

- You ask how you can help.

- You respond politely to questions and needs

- You finish the conversation politely

It is very important to listen to the wishes and needs of your speaking partner and Be polite!

Visitor: ''Hello, I have an appointment with Ms Harmon at 2. Could you tell me where to go?''
You:

Instruction on how to practice:

• Speak English
• Team up with a partner
• Pick a topic/appointment/complaint 
• Roleplay > Student A (employee)- Student B(client)
• Play your roles, as it were in real life

Hier horen de concept speaking cards bij 

Ik heb de opdracht begrepen en ik kan aan de slag

😒🙁😐🙂😃

Time to practice:

• Speak English
  
• Team up with a partner
  
• Pick a topic/appointment/complaint
  
• Roleplay > Student A (employee)- Student B(client)
  
• Play your roles, as it were in real life

English!

Hier horen de concept speaking cards bij 

How did it go?

Can you say something about:

• Your role as an employee
• Your role as a client
• Your Fluency
• Your Pronunciation

What did you find difficult?

Name one thing that you've learned this lesson

What would you like to practice more?

How do you feel?

😒🙁😐🙂😃

That's all for now

Have a nice day!