Complaints

• Engels
• MBO
• Studiejaar 2

Welcome

Good to see you!

How are you?

😒🙁😐🙂😃

Programme:

• Warm up activity
• New words
• Listening exercise about complaints
  
• Speaking activity 'complaints/ requests/ solutions' 

virtualvacation.us

Aims:

After today's lesson you can:

• make a complaint with the following request
• come up with a solution to a complaint

Words

Words

Words

Listening to complaints:

• What are the things to do when solving a complaint?
• Look at the video and listen closely to the complaints

0

what steps do you remember?

Speaking activity

Dealing with complaints

Complaints:

• Think of  a complaint + request
• Think of a solution

• Student 1. Imagine you have this complaint
• Student 2. Imagine you are the employee in the bookstore
• How would this play out?

Lets hear it!

• Roleplay
• Complaint + request
• Solution

• Student 1. Imagine you have this complaint
• Student 2. Imagine you are the employee in the bookstore
• How would this play out?

Complaints:

Solutions:

• Student 1. Imagine you have this complaint
• Student 2. Imagine you are the employee in the bookstore
• How would this play out?

Speaking about complaints

Handout > work in pairs:

• Choose a picture 
• Student 1 files the complaint and makes a request
• Student 2  reacts and offers a solution
• (Done? Or too easy? Make up complaints and solutions regarding your work field)

Aims:

After today's lesson you can:

• make a complaint with the following request
• come up with a solution to a complaint

Your order hasn't been delivered.
Make a complaint and request

Give yourself a grade about your participation today

110

Now, work in Taalblokken according to your planner

Finish Chapter 5 and make the Chapter test

Before the 10th of February

Next time: speaking test