H5 P1 W3 letter of complaint

• Engels
• Middelbare school
• havo
• Leerjaar 5

Get out your laptop

Put away your phone

Put your bag on the floor

The goal of this lesson : 

- recap formal language

(word choices

 formal & informal and passive sentences) 

- to practise writing a letter of complaint

to get

to get in touch

to sue

the passive

Passives

What makes a sentence passive?

The combination of 'to be' + past participle (volt. dlw) makes a sentence passive

The woman is bitten (by the dog).

The wound was stitched (by the doctor).

The Government is planning a new road near my house.

1. passive
2. active

This room has been painted blue.

1. passive
2. active

Cricket is played in Australia.

1. passive
2. active

The friends have been looking forward to meeting her.

1. passive
2. active

Make a passive:
Lots of books ...(read, not) by those children yet.

1. aren't read
2. isn't read
3. weren't read
4. haven't been read

Make a passive:
Lots of books ... (buy) by my father every year.

1. are bought
2. is bought
3. were bought
4. have been bought

Thanos ___________ ___________ by the mightiest 

heroes  of the Earth.

is

are

was

being

be

defeated

defeat

been

Assignment : 

Write a letter of complaint

Situation

You have ordered PS5, which was delivered both late and the box was already opened when it was delivered. You noticed that the wireless controller is also damaged.

You have tried to call the company, but nobody picked up. You have written an email but haven't got any responses. 

Write the second letter of complaint to this company.

(You may also think of your own situation if you want)

1. Focus on the most important facts. Don’t give unnecessary/personal background information.

2. Make sure you include:

• the reason for writing (e.g. I am writing to ...)

• what went wrong

• what you would like to happen now.

3. Use passives to be less direct and more formal, e.g. I was served quickly.