Objective Advanced unit 23: I really must insist...

• Engels
• Middelbare school
• vwo
• Leerjaar 5

Unit 23: I really must insist...

I really must insist...

Literature assignment

period 4

Have you ever complained formally?
If so, what was the situation?

You are in a restaurant. The waiter is taking ages to serve you and you've been waiting 45 minutes. The restaurant is busy. do you ..

1. walk out of the restaurant?
2. go up to the waiter and demand to see the manager?
3. try to smile at the waiter?

You paid a lot of money for a designer t-shirt. The first time you washe dit, you followed the instructions, but the colour ran and ruined some other clothes. When it dried it had shrunk. You think the material is poor quality. Do you

1. throw it in the bin and forget about it?
2. phone the shop and complain angrily?
3. go back to the shop with the t-shirt and ask politely your money back?

You go to a concert with a coach company. The trip was advertised as using comfortable buses with friendly drivers. You arrive four hours late. The coach was dirty and the driver was rude. Do you

1. get a taxi back home and pay for it?
2. get a taxi back home and insist that the coach company pays for it?
3. mention to the driver that tou've missed the concert and write to the coach company when you get home?

What kind of complainer are you?

1. face- to -face
2. by phone
3. by letter or email
4. on a social-networking site

Reading

Do ex. 1-3

and check your answers in the back of the book

A. Who will I complain to?

B. How can I get my money back?

C. How do I feel?

D. Ask yourself: what are the facts?

E. What do I do if I don't get satisfaction?

F. What are my rights?

G. How will I complain most effectively?

H. What do I want?

Underline the most important parts of the sentences to help you focus.

What does 'gearing up' mean?
(answer in English)

get ready for

Can you separate 'gearing up' in a sentence?

1. Yes
2. No
3. I don't understand

What does 'find out' mean?
(answer in English)

get to know / discover

Can you separate 'find out' in a sentence?

1. Yes
2. No

What does 'go ahead' mean?
(answer in English)

continue/do what you intend to do

Can you separate 'go ahead' in a sentence?

1. Yes
2. No

What does 'carry out' mean?
(answer in English)

do for real/execute

Can you separate 'carry out' in a sentence?

1. Yes
2. No

Phrasal verbs

gearing up = get ready for  - inseparable

finding out = get to know/discover - separable

go ahead = continue/do what you intend to do - inseparable

carry out = do for real/execute - separable

phrasal verbs

Phrasal verbs

Do ex. 1-3 p. 143 and check your answers 

in the back of your book.

Listening ex. 2

p. 144

Track 16

Exam folder 9 p 134-135

CAE CD 2 nr 12

CAE CD 2 nr 13

CAE CD 2 nr 14