Phone Anxiety

• Engels
• MBO
• Studiejaar 1

Where are we now?

What have we done? 

Week 1 - Lifestyle creep + Taalblokken § 2.1 Listening - All sorts of texts

Week 2 - Women in business + Taalblokken § 2.1 Listening - All sorts of texts /  § 2.2 Listening - What’s the idea? 

SV

Where are we now?

What have we done? 

Week 1 - Lifestyle creep 

Week 2 - Bad day at work + Taalblokken § 2.1 Listening - All sorts of texts

MC, BA

Where are we now?

What have we done? 

Week 1 - Lifestyle creep + Taalblokken § 2.1 Listening - All sorts of texts

Week 2 - Bad day at work + Taalblokken § 2.2 Listening - What’s the idea? 

JA, RM, SC

Phone Anxiety

Lesson aims

Listening for specific information. 

Getting tips for overcoming phone phobia. 

Practising MC questions with synonyms in answers. 

What situations make you most nervous on the phone?

How do you feel about making phone calls in English?

What is your biggest fear when making a phone call in English?

Not understanding the other person

Not being understood

Forgetting what to say

Making mistakes in English

Dealing with unexpected questions

Sounding nervous or unconfident

We are going to watch a video about overcoming phone phobia. What tips do you expect to see in the video?

00:11

Talking on the phone can make many people feel:

1. unlikable
2. frightened
3. curious
4. common

intimidating = frightened

00:32

How can breathing help you overcome phone phobia?

1. It relaxes you mind
2. It keeps your mind busy
3. It makes you talk faster
4. It makes the phone call easier

calm your nerves = relax your mind

00:51

What is the advantage of making practice phone calls?

1. you can ask about store hours
2. you get in touch with local business
3. It builds your self-esteem

increase your confidence = build your self-esteem

01:07

Asking people to repeat can help your conversations:

1. go in a different direction
2. to smooth someone over
3. feel more common
4. run more easily

to go more smoothly = run more easily

smooth someone over - to make problems, difficulties, or disagreements less serious or easier to solve, usually by talking to the people involved: Would you like me to try to smooth things over between you and your parents?

01:23

In which of these situations taking notes can help you?

1. When you get cold feet
2. When you lose the phone connection
3. When you can't do anything because of fear
4. When you are getting off track

to freeze up - to become unable to act due to fear or anxiety

to get cold feet - to suddenly become too frightened to do something you had planned to do, especially something important such as getting married.

get off track - talking about something that is not part of what you should be talking about:

01:40

How should you talk with someone who is upset?

1. Approach the conversation from emotional point of view
2. Fact-check what the other person is saying
3. Make them listen to you
4. Recognize their emotions

Acknowledge their feelings

01:51

What is the overall purpose of the video?

1. To provide tips for overcoming phone anxiety
2. To teach advanced phone skills
3. To advertise a phone service
4. To entertain viewers

can help calm your nerves and clear your mind. 

sorry, I didn't catch that.

sometimes be intimidating.

can help you get back on track if you freeze up

making phone calls to strangers.

increase your confidence.

Talking on the phone can

Making practice calls is a great way to

Taking deep breaths before or during a phone call

If you didn't hear something clearly, you can say

Writing down important notes before the call

Many people feel anxious about

Taalblokken

Module B1 Vaardigheden Verkort

Listening B1

§ 2.3 Listening - Texts are organized

JA, RM, SC

Taalblokken

Module B1 Vaardigheden Verkort

Listening B1

§ 2.2 Listening - What’s the idea?

MC, BA

Niveau 3

Module A2 Vaardigheden Verkort

Listening A2

§ 2.2 Listening - What's the idea?

Exercises 1-10

Niveau 4

Module B1 Vaardigheden Verkort

Listening B1

§ 2.3 Listening - Texts are organized

Exercises 1-9 and Voorbereidingstoets

B1 Listening 3