1 + 2 Communication Skills

• Engels
• Middelbare school
• havo
• Leerjaar 1

Goal:

 You know what unit 1 is about & how to do the online work for it

+ 

You have completed the welcome test 

Communication Skills

 1: Interpersonal Skills 

Interpersonal skills
What key words come to mind?

Step Up Method

• Step 1 and 2 the video
• 3 pre- module assignment

4.1 Vocabulary

4.2 Pronuciation video

Example questions:

Where is the stress in the following words:

Accounting, Office, Hotel, Defensive

How many syllables are there in ‘pronuncuation’?

5 Watch the communication skills video

Take Notes on how to:

1: Make the right impression

2: Giving good instructions

3: Communicating information well

4: Giving and receiving feedback properly

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Step 7: 

Contrastive stress

BLACK -  W . . . . .

STRONG -  W . . .

GENERAL - D. . . . .

Upload your story 

Now:

• read this story again

• make sure you understand the issue. 

• brainstorm for an answer of this problem with 1 or 2 friends. 

Upload your story 

Interpersonal Skills 

Watch the videos

What do you think of their people skills?

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Listening questions

What did the dad/mum do wrong?
What should they do better?

2: Handeling difficult situations at work

Conflict happens when people disagree based on their own goals, values, or beliefs. It's not always as simple as an argument. 

Conflict and arguments happen when participants disagree about something. 

What is helping  to avoid  a conflict?

1. Talk with a lot of passion

2. Listen carefully

3. Be polite and respectful

4. Try to convince the other

5. Repeat information to show that you are listening.

• no
• Yes
• Yes
• no
• Yes

watch the video

Question

In what way Yoshua can do better?

a) to the manager

b) with customers

Take notes & let's share

englishconnect.pearson.com

Which word is described ?

Vocabulary unit 2

Write 1 example sentence for Scalda or your life

Vocabulary unit 2

Write 1 example sentence for Scalda or your life

Vocabulary unit 2

Write 1 example sentence for Scalda or your life

Please go ahead

Do your online work

& lets get back together at ..............

Go ahead 

Open your

Pearson Step Up

Complete the

 10 steps online!

homework

• Write about a personal conflict.
• Use the words: values, beliefs, empathy, conflict
• use 30-40 words

 

Upload your story in toddle/padlet

• go to the formative assignment
  
• upload your story 

https://padlet.com/kmangal/mijn-stralende-padlet-r0f49we3vkk989hu

How did you resolve the conflict of your homework assignment?

brainstorming

cooperating with others

empathizing

exchaniging ideas

other solution

listen carefully

mediating

sharing ideas

speaking before thinking

talking about problems

Identify the top 5 strategies that will help you when you are working in class

or in pairs?

What advice would you give to the father about dealing with the conflict with his son?

Work cooperatively in your group to find the best solution?

What advice would you give to the father about dealing with the conflict with his son?
Use your top 5 solutions.

One question you still have about today's lesson?

Resolving conflict

Lesson 2

Inquiries

• What is the connection between a fact and a opinion?

• How does our understanding change when we see things from another point of view.

•  Why is it important to use empathy to understand conflict?

Today

• vocabulary check
• homework assignment: Three brothers and a wise man
• ways to solve conflict : brainstorm
• homework next class : video assignment

Which word is described ?

Which word is described ?

Vocabulary 

• fact       
• opinion 
• conflict
• empathy
• point of view
• to connect
• to resolve
• goal
• belief
• value
• argument
• fair

Resolving conflict

Conflict happens when two people disagree based on their own goals, values, or beliefs. It's not always as simple as an argument. Rather, conflict is what happens right before the argument; it's what the participants disagree about before they start calling each other names.

Which word is described ?

Describe: empathy

Describe: fair

What advice would you give to the father about dealing with the conflict with his son?

Identify the best solution.

The best solution

Upload your story 

Homework

• read this story

• make sure you understand the vocabulary, make a list of 8 words with translation in Dutch/English

• make sure you understand the meaning

• be prepared to answer questions in class

How would you solve the problem?

Upload your story 

Identify the way(s) the wise woman resolved the conflict. 

3 key words