H5 P1 W6 letter of complaint 2

Basic rules
  • We do our work when we should
  • We are silent during explanations and raise our hands for questions
  • Our phone is in our "zakkie" on the corner of our table
  • We don't eat, drink, or chew gum in class
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Slide 1: Diapositive
EngelsMiddelbare schoolhavoLeerjaar 5

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Basic rules
  • We do our work when we should
  • We are silent during explanations and raise our hands for questions
  • Our phone is in our "zakkie" on the corner of our table
  • We don't eat, drink, or chew gum in class

Slide 1 - Diapositive

learning goals
I can write a short letter of complaint.

Slide 2 - Diapositive

How do you say this in formal language?

Slide 3 - Diapositive

sorry

Slide 4 - Question ouverte

to put off

Slide 5 - Question ouverte

boss

Slide 6 - Question ouverte

You have 15 minutes to finish your letter from last week.

Slide 7 - Diapositive

Situation
You have ordered a pair of jeans, which was delivered both late and in the wrong size. 

You have tried to call the company, but nobody picked up.

Write a letter of complaint to this company.


timer
15:00

Slide 8 - Diapositive

1. Focus on the most important facts. Don’t give unnecessary/personal background information.

2. Make sure you include:
• the reason for writing (e.g. I am writing to ...)
• what went wrong
• what you would like to happen now.

3. Use passives to be less direct and more formal, e.g. I was served slowly, NOT You served me slowly.


Slide 9 - Diapositive

Send or exchange your letter with a classmate and check...

- grammar

- word choice (is it formal?)

- layout 

Slide 10 - Diapositive