10.1 & 10.2 Types of communication

• Economie & Ondernemen
• Middelbare school
• havo
• Leerjaar 3

How do you communicate with others?

Why do we communicate with others?

Unit 10

Communication

Recap: What do you think the difference is between formal and informal communication?

What do you think the difference is between internal communication and external communication?

10.1 & 10.2 Types of internal communication 

Formal & informal

• Official messages (formal)
  
• Unofficial messages (informal) – often between employees
  

Direction of communication

Horizontal – people on the same level

Vertical – different levels

Can be upwards vertical or downwards vertical

Oral and written

Speaking to each other – telephone, face to face, teleconference, video call

Written – written down – email, letter, app,  memo, fax, newspaper

Formal or informal:
Me talking to Miss Jones about the weekend

1. Formal
2. Informal

Formal or informal:
Me asking Miss Groot to cover my lessons while I am on holiday via email

1. Formal
2. Informal

Formal or informal:
Me asking Miss Groot to cover my lessons while I am on holiday while standing next to the coffee machine

1. Formal
2. Informal

Horizontal or vertical:
Mr Scheerman sending an email to the concierge (janitor/caretaker)

1. Horizonal
2. Vertical

Horizontal or vertical:
Me 'apping' Mr Fisher

1. Horizontal
2. Vertical

Horizontal, upward vertical, downward vertical...
You calling your boss because you are too unwell to work

1. Horizontal
2. Upward vertical
3. Downward vertical

Horizontal, upward vertical, downward vertical...
You talking to the trainee worker

1. Horizontal
2. Upward vertical
3. Downward vertical

Give an example of written communication

Give an example of oral communication

This lesson:

• Complete the workbook tasks for 10.1 & 10.2
  
• Homework check next week
  
• Key terms are in your textbook (this chapter is the same!)