2 Mavo/Havo

• Engels
• Middelbare school
• vwo
• Leerjaar 5

Welcome

Planning

Formal writing -> Writing a letter of complaint

Can be part of your portfolio

Things I noticed a lot so far:

I (Als in ik) often written as i 

a/an errors 

Plural/singular form errors
Examples:

''this kind of jobs'' and ''a few month ago''

Format/Task 

1. Your opening (formal greeting)

 When we do not know the name of the person, we are writing to “Dear Sir/Madam,”.
When you know the person’s name use:

“Dear Mr./Ms. insert person’s last name,”
So: Dear Ms. Smith,
Dear Mr. Smith,

2. Your reason for writing

(1 sentence) for example:

I write this letter to express my deep dissatisfaction with the service I received at ............. yesterday.

3. Your experience (body)

Paragraph 1: What exactly happened (your experience)?

Paragraph 2: What were your expectations?
Paragraph 3: Why was the service you received unacceptable

4. Requesting action

It seems only fair that you should…
I would appreciate it/be grateful if you would…

In light of the above, I would ask for… (a refund/an apology)

You want to (politely) ask for something/suggest something because that is the goal of your letter.

5. Making recommendations

I strongly recommend that your organisation…

It would be advisable to…

I suggest re-evaluating your procedures regarding…

Can combine 4 + 5 into one paragraph.

6. Ending your letter

I look forward to receiving your reply.

Sincerely,/Yours faithfully,

(Your full name)

Task (220-260 words):

Either write a complaint about your own bad experience to a company/about a service or simply pick something you like.

Ideas if you do not have any:
-Food at a restaurant was raw.
-Order did not arrive in time.
-Damaged product.