Customer service 1

• Engels
• MBO
• Studiejaar 1

Welcome!

After today:

- You will know how to use the present perfect.

- You will have practised asking WH- questions

- You will have practised your reading skills

- you will have practised your writing skills

Grammar overview

I walk to school every day - habits and facts

I am walking to school right now - things happening right now

I walked to school yesterday - habits and facts in the past

New Grammar

I have walked to school 3 times so far this year

I have lived in Zwolle since I was 18

I have never been there

Present perfect

When to use: when we talk about something that started in the past and is still going on, or has a connection to the present.

How to make

Positive: Have/has + past participle (derde in het rijtje)

Negative hasn't/haven't + past participle

Question: have/haven't has/hasn't

Examples

I have lived here since I was 8 - I haven't seen him yet - 

Have you seen him? Hasn't she told you?

Exercises

1. Past participle irregular verbs: overview and exercise

2. Easier

3. More difficult

Reading Miles

1. While reading, look out for words and phrases that you don't know. Write them down. "rule of thumb"

2. Summarize the text in your own words

You can do bot thee things in the next slide

Click here

Answers

Make a sentence with "who"

Make a sentence with "what"

Make a sentence with "when"

Make a sentence with "where"

Make a sentence with "why"

Make a sentence with "which"

Asking WH- questions 

did you go to the beach <-> when did you go to the beach

Is he walking to school <-> where is he walking to?

Have they gone? <-> where have they gone?

wie - who: who did you meet at the pub?

wat - what: what did you do when you were in London?

wanneer- when: when does she go to school

waar - where: where have you been?

waarom - why: why is he talking to her? - why isn't he talking to her?

Welke - which: which countries haven't you been to?

WH- questions L1

Who/what/when/where/why/which

- On your paper, you find words. 

- Do not show your neighbour these words. 

- You have to ask WH- questions in such a way that your neighbour guesses the word.

BLUE - Which colour is the sky?

Exercise L2

Look at the underlined word

The underlined word is the answer

Make a question for the answer using a WH- word

He is buying wine

What is he buying?

Exercise

1. He teaches French

2. She arrived yesterday

3. We usually go walking on Thursday evening

4. Donald Trump said that

5. Because I've been busy

6. The train leaves every 15 minutes

7. Because her car has broken down

8. Because she wants to become a doctor

9. She is talking to the teacher

10. Because the chicken wanted to get to the other side of the road

https:

Responding to reviews

- You have read about how to respond to bad reviews. Now it is time to respond to some real bad reviews.

- Click on the link, read the exercise and write your responses

- while typing, share the document with me

Click here 

Rounding off

- You will know how to use the present perfect.

- You will have practised asking WH- questions

- You will have practised your reading skills

- you will have practised your writing skills