Know the roles of cabincrew
1.1 Discuss and give a description of the roles of crew
• Ensuring cabin safety and security (routine procedures for pre-flight, inflight and after landing)
What do you have to do regarding cabin safety and security? before and during and after the flight. Discuss this with a few classmates
* Dealing with on board emergencies (medical security, aircraft) What medical situation might occur on board?
Security, can you think of a situation where a security related situation might lead to an emergency?
• Providing customer service and ensuring passenger welfare
When are passengers satisfied, how can you give good service?
• Selling on board products, what do we sell on board, you have to have knowledge about the products.
• Working as part of a team. Why is it so important to work in a team that differs every flight. Think of good communication etc.