Unit 8

Unit 8 - Shopped!
       PERSONAL EXPERIENCES:
  • Have you ever seen anyone stealing something in a shop? 
  • If so, what was it?
  • What sort of articles are easy to steal?
  • How do shoplifters  do it?
  • If you owned a shop, what would you do to reduce shoplifting?
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Unit 8 - Shopped!
       PERSONAL EXPERIENCES:
  • Have you ever seen anyone stealing something in a shop? 
  • If so, what was it?
  • What sort of articles are easy to steal?
  • How do shoplifters  do it?
  • If you owned a shop, what would you do to reduce shoplifting?

Slide 1 - Diapositive

Cet élément n'a pas d'instructions

Listening
Ex. 2/172


Ex. 3/173
Track 32
Track 33

Slide 2 - Diapositive

Cet élément n'a pas d'instructions

Ex. 6+7 / 176-177
Read the text and answer the questions at page 176-177

Find the words in the text with these meanings

Slide 3 - Diapositive

1. Professional and amateurs
2. Professional ones - they might use force or intimidation
3. No, these are the most common ways, but there are others
4. There is no typical profile of a shoplifter (all ages, races, background)
5. This might indicate that somebody acting like that is there to steal instead of buying
1. skilled at
2. force
3. easier to spot
4. distract
5. pilfer
6. hit
7. less alert
8. shift changes
9. merchandise
10. concealed
11. stroller
12. bold
13. short changing
14. phony returns
15. characteristics
16. guilt
17. exibit
18. sales clerk
19. unnecessary
20. stolen
21. random items
22. rest rooms
23. exits
24. juveniles    25. disturbance
Ex. 7/177

Slide 4 - Diapositive

Cet élément n'a pas d'instructions

Unit 8 - Shopped - Ex. 8/177
SOME / SOMEWHERE / SOMEBODY, 

I've got some coffee if you want..
I know someone who works at C&A.
The keys must be somewhere here.

IN EEN BEVESTIGENDE ZIN GEBRUIK JE SOME
ANY / ANYWHERE / ANYBODY, ETC

Sorry, I haven't got any coffee here.
I don't know anybody at C&A.
I can't find my keys anywhere!

Do you know anyone who lives in Tilburg?

IN EEN ONTKENNENDE OF VRAGENDE ZIN GEBRUIK JE ANY

BEVESTIGEND
ONTKENNEND/
VRAAG

Slide 5 - Diapositive

Cet élément n'a pas d'instructions

EX. 8/177-178
Fill in ex. 8/ page 177

Slide 6 - Diapositive

Cet élément n'a pas d'instructions

Ex. 9/178-179
Polite answers in English:
- Can you help me with these boxes?
- Yes, I can / No. I can't

- Do you know who closed the door?
- Yes, I do / No, I don't.
Replying to a statement:
- This book is really good.
- Is it?

- We can call you tomorrow.
- Can you?

- It wasn't my fault.
- Wasn't it?

Slide 7 - Diapositive

Cet élément n'a pas d'instructions

Ex. 9/178-179
Question tags
You can come to my party, can't you?
We must go now, mustn't we?
You are late, aren't you?

You can't come to work, can you?
We mustn't go now, must we?
You aren't late, are you?
Pay attention:
You drove carefully, didn't you?
He paid the product, didn't he?

You will call me, won't you?

Tom didn't leave, did he?

Slide 8 - Diapositive

Cet élément n'a pas d'instructions

Ex. 9/178-179
Fill in the questions.
Look at the examples given on the right side of the page.


Slide 9 - Diapositive

Cet élément n'a pas d'instructions

Ex. 10/179
Fill in the words given above the email.

Ex. 11/180
Write the email (offer). Check the details and include them in the mail.

Slide 10 - Diapositive

Cet élément n'a pas d'instructions

Listening + Translate



Exercise 13 - page 181

Ex. 12/181, track 34

Slide 11 - Diapositive

Cet élément n'a pas d'instructions

Ex. 13/181
1. Remember that the customer is the most important person in the store.
2. It's very important that you follow the right procedure.
3. It's very important to make the right notes.
4. You'd better leave this to the manager.
5. If I were you, I would scan this barcode again.
6. You can always ask a colleague.

Slide 12 - Diapositive

Cet élément n'a pas d'instructions

7. Have you ever thought of trying it in a different way?
8. First you go,... second you make......., third you ask...
9. Always check if you give the right change.
10. Never accept banknotes of 200 and 500.


Slide 13 - Diapositive

Cet élément n'a pas d'instructions

Ex. 14/182
1. I want to discuss with you the most important topics.
2. You must underline the first part.
3. Think about making eye contact with the customer.
4. If you work efficiently the customer will appreciate it.
5. By working fast and precisely, the cue will become shorter.
6. We already talked this morning how to deal with problems.
7. Don't stack heavy articles/items on top of breakable ones.
8. Check if the caps of bleach bottles are closed properly.
9. Keep it in your mind.
10. I want you to remove all the articles that have passed the best-before date.

Slide 14 - Diapositive

Cet élément n'a pas d'instructions

Ex. 14/182
1. I want to review the key points once more.
2. You should underline the first part.
3. Remember to make eye-contact with the customer.
4. If you work efficiently, the customer will certainly appreaciate it.
5. By working quickly and efficiently, the queue of people at the checkout will shorten.
6. We already discussed how to deal with problems this morning.
7. Don't stack heavy items on top of breakable ones.
8. Make sure the bleech bottle caps are closed tightly.
9. Keep this in your mind.
10. I want you to remove every article that is passed the sell-by date/ best-before date.

Slide 15 - Diapositive

Cet élément n'a pas d'instructions

WORDS TO LEARN  pg 187
winkeldiefstal - shoplifting
gemiddeld - average
oneerlijk - unfair
veiligheidsmaatregelen- security measures
winkeldief - shoplifter
invloed op - influence upon
gangpad in een winkel - aisle
afdeling - department
detectiepoortje - anti-theft gates/ security     towers
vitrine - shop window
winkelvloer - floor
indeling van een winkel - layout
cassiere - cashier/ checkout operator
betrappen - catch
het verkooppersoneel afleiden - to distract the sales staff
ploegwisseling - changing of the shift
artikelen/koopwaar - merchandise
kenmerk, typische eigenschap - features
winkelbezoeker - customer
speciale aanbieding - special offer
bekentenis - confession
veroordeling - conviction
pikken, gappen - pinch, pilfer
vervolgen - prosecute
richtlijn - guideline

Slide 16 - Diapositive

Cet élément n'a pas d'instructions

Translate
Ex. 14/ 182-183
Do ex. 17/184-185

Toets Unit 8:   10 November 2023
Words pg  187
Ex. 8, 9, 13, 14, 18

Slide 17 - Diapositive

Cet élément n'a pas d'instructions

Dear Madam/ Dear Sir,                     - formeel, je kent de namen niet
Dear Mr Bos / Dear Mrs Crain,        - formeel
Dear Johnny,                                       - informeel

..................

Looking forward to hearing from you.       
We hope to hear from you soon.

Yours sincerely,    - formeel
Kind regards,        - informeel

Slide 18 - Diapositive

Cet élément n'a pas d'instructions

Quizzlet - Words Unit 8
https://quizlet.com/_8ru307?x=1qqt&i=1rjhnc

Track 35 - Case 8

Slide 19 - Diapositive

Cet élément n'a pas d'instructions

Case 8 - Shoplifting
Reading:
Look for the following words in the text which mean:
1. verhoog
2. in staat zijn
3. schappen
4. dure producten
5. laadpunten
6. hoofdingang
7. nadrukken
8. ontmoedigen
9. makkelijke doel
10. straffen
11. detectie poort
12. uitgang
13. beveiligd product
14. pakken

Slide 20 - Diapositive

Cet élément n'a pas d'instructions

15. buiten bereik
16. vitrine
17. dagelijks
18. vermoeden
19. benader
20. iemand heeft gestolen
21. hou hem in de gaten
22. vraag hulp
23. beschrijving
24. voertuig
25. probeer niet
26. arrestatie

Slide 21 - Diapositive

Cet élément n'a pas d'instructions

Advice against shoplifting
Think about your work or your internship place. 
Write advices against shoplifting for the manager.
DONE

Slide 22 - Diapositive

Cet élément n'a pas d'instructions