Culture map 1. Communicating

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Cette leçon contient 37 diapositives, avec quiz interactifs, diapositives de texte et 1 vidéo.

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Slide 1 - Diapositive

We are all people but we see the world differently because of the culture we were brought up in.

Slide 2 - Diapositive

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What does an Englishman mean when he says...

Slide 3 - Diapositive

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'Very interesting'....

A
'a very good idea'
B
'I do not agree at all'
C
'I do not believe you'
D
'I am impressed'

Slide 4 - Quiz

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'I hear what you say'
A
My ears work well
B
I understand what you mean
C
I disagree
D
I don't want to talk about it anymore

Slide 5 - Quiz

Cet élément n'a pas d'instructions

'That's not bad'
A
That is very good
B
That is okay but it could be better
C
That is no good
D
You could do better

Slide 6 - Quiz

Cet élément n'a pas d'instructions

'You must come for dinner sometime'
A
You will soon get an invitation for dinner
B
I am not inviting you, just being polite
C
I really like you
D
It will take a long time before I will invite you

Slide 7 - Quiz

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'I am sure it's my fault'
A
I apologize, I made a mistake
B
You made a mistake
C
I think I did something wrong
D
It is your fault

Slide 8 - Quiz

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Giving feedback in the U.K. is rather:
A
Direct
B
Indirect

Slide 9 - Quiz

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What is the biggest cultural
difference between Holland, Finland
and Germany?

Slide 10 - Carte mentale

Cet élément n'a pas d'instructions

Slide 11 - Diapositive

Evaluating: How to give feedback?
Persuasion: WHY versus HOW
Leading: How much respect do you want?
Decision: Who decides and how?
Trusting: Head or heart?
Disagreeing: Love it or avoid it?
Scheduling: How important is time and how do we plan?


How is it for you?
Work in groups and discuss the following questions.
Then answer them.

Slide 12 - Diapositive

Cet élément n'a pas d'instructions

What is your opinion?
A
An honest person looks you straight in the eye when he/she talks to you.
B
Someone who looks you in the eyes, has no respect for you.

Slide 13 - Quiz

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People who speak very loud are angry.
😒🙁😐🙂😃

Slide 14 - Sondage

Cet élément n'a pas d'instructions

When I disagree with my manager I will not tell him/her.
😒🙁😐🙂😃

Slide 15 - Sondage

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How can you tell that someone is important?

Slide 16 - Carte mentale

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When dating, girls take the initiative.
😒🙁😐🙂😃

Slide 17 - Sondage

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My family comes first. I do what they want.
😒🙁😐🙂😃

Slide 18 - Sondage

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An honest person always says what he/she thinks.
😒🙁😐🙂😃

Slide 19 - Sondage

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1. Communicating 

Slide 20 - Diapositive

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Slide 21 - Diapositive

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Business case

  • Purchase drill machine
  • Soilmec SR60 from India
  • Date of invoice: Dec. 13th
  • Purchase condition: new     paint, delivered port   within  6 weeks.  
 
 

Slide 22 - Diapositive

Cet élément n'a pas d'instructions

Business case
So the machine MUST be shipped by January 25th to Mexico for a job at the airport of Mexico City.
 
Important and vital question (made in person by buyer at closing the deal): "Can you make it in time?"
Answer Indian supplier: "I think we are ok, we do our best"

 
 

Slide 23 - Diapositive

Cet élément n'a pas d'instructions

"I think we are ok, we do
our best"
Is this answer a 'low-context'
one or a 'high-context' one?
A
Low context
B
High context

Slide 24 - Quiz

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FYI : Mumbai port, February 26th 

Slide 25 - Diapositive

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Business case
Answer: "I think we are ok, we do our best"
Indian meant: 'difficult, almost impossible' 
German understood: 'ok', so all fine.  
 
 

Slide 26 - Diapositive

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What would you have said?

Slide 27 - Carte mentale

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Low context communication 
  •  Precise, detailed and specific
  •  Use of written confirmations ('so we meet for dinner at 20.15 hrs' 
  •  'No means no, yes means yes​' 
  •   'What you see is what you get'
  • ​   Use of contract​s
  •    Mainly in ‘open’ societies, countries with ​a relative short history                      ​(E.g. U.S.A. and  Australia).   
 
 

Slide 28 - Diapositive

Cet élément n'a pas d'instructions

High context communication 
  •  Not specific, reading & listening between the lines
  •  Assumptions ( 'dinner will be around 20.00 or so, as usual, I reckon' )
  •  'Yes' means ' yes', and sometimes it means ' no' as well'
  •   A handshake to close a deal; 'a man a man, a word a word
  •   Mainly in ‘closed’ societies, countries with ​a relative long history ​                      (E.g. Japan and Iran).   
 
 

Slide 29 - Diapositive

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The image shows
closing a deal in a:
A
Low context country
B
High context country

Slide 30 - Quiz

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Slide 31 - Vidéo

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In which way is Sandra Bullock communicating:
A
In a low context way
B
In a high context way

Slide 32 - Quiz

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Mr. Díaz is a Spanish manager working in a plant in China. 
It is Friday and he received a call from an important client who likes to visit the plant on Sunday to see the production of a product in which he is interested to buy. 
Mr. Díaz is going to ask Mr. Chen if he can attend to this visit. 
 
 

Slide 33 - Diapositive

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Slide 34 - Diapositive

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Will Mr. Chen be working/receiving the client for a moment on Sunday?
A
Yes, of course
B
No way!

Slide 35 - Quiz

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My way of communicating is more
A
high context
B
low context
C
depending on the situation high context.

Slide 36 - Quiz

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Slide 37 - Diapositive

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