You should be able to write a short email responding to an enquiry
Slide 9 - Diapositive
Lead-in
Exercise 1
Match the words (exchange - purchases - refund -return) with the definitions, then answer the questions below:
1. Do you sometimes return things you buy in shops or online?
2.Do you prefer to exchange your purchases or get a refund?
Slide 10 - Diapositive
Grammar
We use there is/there are to say that people or things exist.
We often use contractions (there's, there isn't, there aren't) when speaking and writing informal messages to people we know well.
In formal business emails, websites, etc. we don't generally use contractions.
Slide 11 - Diapositive
Business Partner 2.3-Exercises
Exercise 2: Read a company's Frequently Asked Questions (FAQs) about orders. Match the questions (a–d) with the correct section (1–4) on the webpage.
Exercise 3A: Read the replies to two customers' enquiries. Which FAQ does each enquiry refer to?
Exercise 3B: Complete the replies with the phrases.
Exercise 4: Choose the correct option to complete the sentences.
Exercise 5A: Complete the two dialogues with the correct form of there is/isn't or there are/aren't.
Exercise 5B: In pairs, practise the dialogues.
Exercise 6:Look at an email from another customer. Write a response to her enquiry. Use phrases from Exercise 3B to help you. Hand in your response at the end of this lesson.
La durée de la leçon est: 100 min
