Cette leçon contient 20 diapositives, avec quiz interactifs, diapositives de texte et 3 vidéos.
La durée de la leçon est: 50 min
Éléments de cette leçon
Gesprekken voeren A2, lesson 2- 2024
Slide 1 - Diapositive
Welcome, class!
Slide 2 - Diapositive
Today's plan.
- Calling and answering the phone in a professional context
Slide 3 - Diapositive
Slide 4 - Diapositive
When do you answer the phone in this professional context?
A
on the first ring
B
on the second ring
C
on the third ring
Slide 5 - Quiz
What do you say when you are calling someone after they pick up the phone?
A
Good morning, this is [name] speaking.
B
Good morning, you speak with [name].
Slide 6 - Quiz
Should you mention the name of the company you work for?
A
Yes
B
No
Slide 7 - Quiz
Slide 8 - Vidéo
Slide 9 - Diapositive
Professional telephone calls:
Slide 10 - Diapositive
Slide 11 - Diapositive
Answering the phone:
Appropriate Greeting!
Your company's name (your department)
Your name
How may/can you help?
Slide 12 - Diapositive
When you make a call:
Appropriate greeting!
Your name
Your company's name (your department)
The reason why you are calling
What help do you need?
Slide 13 - Diapositive
How to ask something politely
Useful vocabulary:
Excuse me, ...
Could I ...
Would you be so kind, ...
May I ask ...
Slide 14 - Diapositive
Slide 15 - Vidéo
Practise
You are a trainee at Broadway Lawyers and today you are handling the incoming calls.
The telephone rings ...
Slide 16 - Diapositive
How would you answer this call?
Good afternoon,
Labour Law Corporations
This is ..... speaking
How may I help you?
Slide 17 - Question de remorquage
Homework next time:
Study all the information about telephone etiquette (p.6 -p.11) and do exercise D and practise exercise G1 and G2. ; role A and B. Please, hand in via teams/opdrachten.
Slide 18 - Diapositive
Slide 19 - Vidéo
Hoe zeg je dat je mr Steven Gallagher bent en dat je een reservering wilt maken.