Mastering the Art of Speaking to Guests in High-End Restaurants
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Éléments de cette leçon
Slide 1 - Diapositive
Cet élément n'a pas d'instructions
Slide 2 - Diapositive
Introduce the learning objective of the lesson.
What do you already know about proper etiquette when speaking to guests in high-end restaurants?
Slide 3 - Carte mentale
Cet élément n'a pas d'instructions
Slide 4 - Diapositive
Explain the importance of dressing appropriately for the restaurant and the occasion.
Slide 5 - Diapositive
Demonstrate how to greet guests with a warm smile and a friendly, professional demeanor.
Slide 6 - Diapositive
Explain how to escort guests to their tables and pull out chairs for them.
Slide 7 - Diapositive
Demonstrate how to present the menu and explain any specials of the day.
Slide 8 - Diapositive
Explain the importance of listening carefully to guests' orders and repeating them back to ensure accuracy.
Slide 9 - Diapositive
Demonstrate how to check on guests periodically to ensure they have everything they need and their table is clean and organized.
Slide 10 - Diapositive
Explain how to thank guests for their patronage and invite them to return.
Write down 3 things you learned in this lesson.
Slide 11 - Question ouverte
Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.
Write down 2 things you want to know more about.
Slide 12 - Question ouverte
Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.
Ask 1 question about something you haven't quite understood yet.
Slide 13 - Question ouverte
The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.
