LE11 - ITIL - LES3 - Change Management
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Lesduur is: 60 minOnderdelen in deze les
Slide 1 - Tekstslide
Slide 2 - Tekstslide
What do you think
change management is?
Slide 3 - Woordweb
Slide 4 - Tekstslide
Slide 5 - Tekstslide
Have you ever dealt with
an ITIL change at a service desk?
an ITIL change at a service desk?
Yup
Nope
Dunno
Slide 6 - Poll
Slide 7 - Tekstslide
Slide 8 - Tekstslide
Wat is the Dutch term for
Change Advisory Board?
Change Advisory Board?
A
Wijzigingsdevisie
B
Change Advisory Board
C
Wijzigingsadvies-commissie
D
Wijzigingsbeheer-groep
Slide 9 - Quizvraag
Slide 10 - Tekstslide
True or false:
A helpdesk employee can
approve or deny a change.
A helpdesk employee can
approve or deny a change.
A
True
B
False
Slide 11 - Quizvraag
Slide 12 - Tekstslide
Slide 13 - Tekstslide
What is the purpose of
evaluation?
evaluation?
Slide 14 - Open vraag
Slide 15 - Tekstslide
Slide 16 - Tekstslide
TIPs
TOPs