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LE11 - ITIL - LES2 - Incident Management

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Slide 1: Tekstslide

ICTMBOStudiejaar 3

In deze les zitten 18 slides, met interactieve quizzen en tekstslides.

Lesduur is: 60 min

Onderdelen in deze les

Slide 1 - Tekstslide

Slide 2 - Tekstslide

Wat weet jij al van
Incident Management?

Slide 3 - Woordweb

Slide 4 - Tekstslide

Slide 5 - Tekstslide

What is the difference between
an incident and a problem?

It's just different, man

A problem has no know cause, an incident does

An incident causes an interruption, a problem does not

Problems can generally be resolved quicker than incidents

Slide 6 - Quizvraag

Slide 7 - Tekstslide

Slide 8 - Tekstslide

Have you ever had to deal with
angry customers?

YAS!

NOPE!

Never had the opportunity

Slide 9 - Poll

Slide 10 - Tekstslide

Slide 11 - Tekstslide

Slide 12 - Tekstslide

What steps are in the
trouble shooting process?

Slide 13 - Open vraag

Slide 14 - Tekstslide

Slide 15 - Tekstslide

Slide 16 - Tekstslide

Slide 17 - Tekstslide

Feedback?

Improvements?

Additions?