LE11 - ITIL - LES1 - Overzicht
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Lesduur is: 60 minOnderdelen in deze les
Slide 1 - Tekstslide
Slide 2 - Tekstslide
WHAT IS ITIL?
Slide 3 - Woordweb
Slide 4 - Tekstslide
Slide 5 - Tekstslide
Slide 6 - Tekstslide
WHEN WAS ITIL INTRODUCED?
A
1970's
B
1980's
C
1990's
D
2000's
Slide 7 - Quizvraag
Slide 8 - Tekstslide
Slide 9 - Tekstslide
Slide 10 - Tekstslide
Slide 11 - Tekstslide
Slide 12 - Tekstslide
WHAT IS OUT-SOURCING?
Slide 13 - Open vraag
Slide 14 - Tekstslide
Slide 15 - Tekstslide
Slide 16 - Tekstslide
Slide 17 - Tekstslide
DEFINE "(A) SERVICE"
Slide 18 - Open vraag
Slide 19 - Tekstslide
Slide 20 - Tekstslide
Slide 21 - Tekstslide
WHAT DOES SLA STAND FOR?
A
Someone Left
Already
B
Service License
Application
C
Service Level
Agreement
D
Special Libraries Association
Slide 22 - Quizvraag
Slide 23 - Tekstslide
Slide 24 - Tekstslide
Slide 25 - Tekstslide
HAVE YOU EVER DENIED A CUSTOMER BECAUSE OF AN SLA CLAUSE?
YES
NO
DON'T KNOW
Slide 26 - Poll
Slide 27 - Tekstslide
Slide 28 - Tekstslide
Slide 29 - Tekstslide
Slide 30 - Tekstslide
Slide 31 - Tekstslide
Slide 32 - Tekstslide
Slide 33 - Tekstslide
Slide 34 - Tekstslide
WHAT IS THE DIFFERENCE BETWEEN DATA AND INFORMATION?
Slide 35 - Open vraag
Slide 36 - Tekstslide
Slide 37 - Tekstslide
ACCORDING TO ITIL, HOW ARE ASSETS STORED, MAINTAINED AND MANAGED?
A
In the memory
of the employees
B
On paper
C
With On-line documents
D
Using a database
Slide 38 - Quizvraag
Slide 39 - Tekstslide
Slide 40 - Tekstslide
Slide 41 - Tekstslide
FEEDBACK?
THINGS YOU LIKED?
THINGS THAT CAN BE
IMPROVED?
THINGS YOU LIKED?
THINGS THAT CAN BE
IMPROVED?