M1.1 Departures - Ch.2 Greeter and host

• Luchtvaartdienstverlener
• MBO
• Studiejaar 1

Program Theme 2

• Book LVD K2 and agreements!!
• Looking back chapter 1 - 

       Working as a PGSA

• Ch.2 Greeter and host
• Roleplay assignment 2
• Assignments 3 & 4

Book LVD K2

HOW FAR HAVE YOU COME WITH:

• Activating licence code?
• Add yourself to the class?
• Hand in assignments in 

       digital environment in LVD K2?

*** All the above is conditional to attend next lesson!!***

What are the tasks of a PGSA at Landside?

1. Checking in passengers and bagage
2. Direct passengers to the ticketdesk
3. Direct passengers to the transferdesk
4. Check passports en boarding pax

What does PGSA mean?

What's the difference between professional attitude and professional behaviour?

PROFESSIONAL ATTITUDE:

• you look neat
•  you are self confident
• you wear your uniform with pride
• you radiate knowledge

PROFESSIONAL BEHAVIOUR:

• you have an open attitude
• you are friendly
• you give clear information
• you listen carefully
•  you are patient
  
• you are empathetic
• you are stress resistant

You are commercially active when you give out legroom seats for free

1. Wrong
2. Right

Chapter 2: Greeter and host

Greeter

• fixed position in dep.hall
• entrance handling area
• answering questions
• direct to right desk in handling area
• your attitude is open and friendly

Host

• walking around in the departure hall
• you are pro-active and approach passengers
• you try to give service as good and quickly as possible

Assignment 2: Roleplay reactive vs. proactive

stdeltion-my.sharepoint.com

Show me the way!

• PGSA
• Signage
• Flight information displays

Assignment 3:

Where to find what in the departure halls?

**check the link in the modulereader 

on page  12!**

Download assignment 3 via Teams and hand in in Cum Laude!

Use of mobile devices

The PGSA more and more often uses an Ipad to search for all flight information via their own systems or the Schiphol app to give information as good and quickly as possible, no matter where the PGSA is at that moment.

Assignment 4:

Where to check in for what airline?

Go to www.schiphol.nl/nl/luchtvaartmaatschappijen

Download assignment 4 via Teams and hand in in Cum Laude!