RDM - I1S - lesson 5 - recap Ch 3

• Praktische economie
• MBO
• Studiejaar 1

What is NOT a function of the Duty Manager?

1. Trouble shooter
2. Fulfills operational duties in the absence of GM
3. In charge of the hotel when GM is absent

What shows an organizational chart (organogram)

What is the task of a guest relation officier?

1. Check in guests
2. Taking care of special guest request / VIPS
3. Bring luggage to rooms

Describe the task of department Stewarding

What is the task of the Concierge in a hotel?

Revenue Management =

1. Department that optimizes revenue based on demand and keeps costs as low as possible
2. Taking over non operational tasks when GM is absent
3. Part of the F&B department

Describe the difference between Operational and non operational departments

Operational or non operational?
Stewarding

1. Operational
2. Non Operational

Operational or non operational?
Concierge

1. Operational
2. Non operational

Operational or non operational?
Room attendant

1. Operational
2. Non operational

Operational or non operational?
HR

1. Operational
2. Non operational

Operational or non operational?
Banqueting

1. Operational
2. Non operational

Operational or non operational?
Security

1. Operational
2. Non operational

Operational or non operational?
Sales & Marketing

1. Operational
2. Non operational

Operational or non operational?
Purchasing

1. Operational
2. Non operational