The Art of Serving Guests in a High End Restaurant

The Art of Serving Guests in a High End Restaurant

Learning Objective

At the end of the lesson, you will be able to use correct language serving guests in a high end restaurant.

Introduce the learning objective and explain its importance.

What do you already know about serving guests in a high end restaurant?

Greeting Guests

Address guests as 'sir' or 'ma'am' and use a warm, friendly tone.

Demonstrate the appropriate way to greet guests and have students practice.

Seating Guests

Escort guests to their table and pull out chairs for female guests.

Explain the proper way to seat guests and have students practice.

Menu Assistance

Offer suggestions, explain dishes, and answer any questions guests may have about the menu.

Describe how to assist guests with the menu and have students practice.

Taking Orders

Write down orders accurately and repeat them back to guests to ensure accuracy.

Explain how to take orders and have students practice taking orders from each other.

Serving Food and Drinks

Serve food and drinks from the left and remove empty dishes and glasses from the right.

Demonstrate the proper way to serve food and drinks and have students practice.

Handling Complaints

Listen carefully to the complaint, apologize, and offer a solution.

Explain how to handle complaints and have students practice responding to complaints.

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.