Week 8 - Les 1

• Engels
• MBO
• Studiejaar 1

UNIT 3- KEEPING THE CUSTOMER SATISFIED

Week 8 - Lesson 1

TO DO

• Planning third period
  
• 20/20 Business English: Exercise 1,2,3,4,5
  

AIMS

After this lesson you should:

• be able to tell what is expected of you in the third period.
  
• be able to tell why customer satisfaction is important.
  
• know a few sentences you can use when serving a customer
  

PLANNING

HIGHLIGHTS

• Deze week alleen 20/20 Business English mee!
• Na voorjaarsvakantie (week 10, 11, 12) Vocabulary in Use project  > Geen 20/20 Business English
• Week 13: Toets Vocabulary in Use
• Week 14: Examen Gesprekken Voeren A2
• Week 16: Toets Unit 3 (20/20 Business English)

Examen Gesprekken Voeren A2

Week 14: 4 + 5 April

In tweetallen

30 minuten voorbereidingstijd

Een opdracht + twee rollen voorbereiden

UNIT 3

Why is customer satisfaction important?

20/20 Business English

Exercise 1: Write down what you think the sales assistants are doing wrong

Exercise 2: As you listen, complete the diagram with information about the fans.

20/20 Business English

Exercise 3: Translate the sentences using the words and phrases you've heard in the previous exercise.

We're going to listen to track 12 again to check the answers.

Finished: exercise 4+5

20/20 Business English

Exercise 4: decide whether the sentences are normally used by a customer or a sales assistant.

Exercise 5: Translate the sentences you can use when you are serving customers.

We're going to check the answers on Thursday.