Consultation revision
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Slide 1 - Tekstslide
State the importance of questioning your client and recording their responses.
Slide 2 - Open vraag
Positive communication
Negative communication
Frowning
Keeping your arms and legs uncrossed
Smiling
Maintaining eye contact
Subtly mirroring body language
A firm handshake
Not smiling
Looking around when client is talking
Yawning
Chewing gum
Fidgeting
Shaking your head
Cleaning nails or looking at hands
Slide 3 - Sleepvraag
What else could be used during your consultation?
A
Your phone
B
Visual aids and client records
C
Nothing, just questioning
Slide 4 - Quizvraag
List the different hair classifications
Slide 5 - Open vraag
Slide 6 - Tekstslide
Straight Hair
Charateristic
Classification
Porosity
Elasticity
Hair Growth Patterns
Hair Texture
Hair Condition
Curly
Wavy Hair
Hair Density
Very Curly Hair
Slide 7 - Sleepvraag
Which hair characteristic refers to the thickness or diameter of an individual hair strand?
A
Hair density
B
Hair elasticity
C
Hair texture
D
Hair porosity
Slide 8 - Quizvraag
Porosity test
Elasticity test
Before all services on dry hair
Before all services on wet hair
Checks the cuticle layer of the hair
Checks the cortex layer of the hair
Should feel smooth and non-porous.
Should stretch about 30% and return to original length
Slide 9 - Sleepvraag
Explain how and why you would carry out a skin test
Slide 10 - Open vraag
What is the purpose of a curl development test?
A
To assess the processing time needed for desired curl formation
B
To measure the temperature of the curling iron
C
To test the strength of the curling solution
D
To determine the texture of the hair
Slide 11 - Quizvraag
What is the purpose of a colour test?
A
To determine the natural hair color
B
To assess the porosity of the hair
C
To evaluate the elasticity of the hair
D
To check the suitability of a hair color on a small section of hair
Slide 12 - Quizvraag
What is the purpose of a strand test?
A
To test the strength of the hair
B
To assess the texture of the hair
C
To determine how the hair will react to a chemical process
D
To measure the pH level of the hair
Slide 13 - Quizvraag
Can you recall the different Hair Growth Patterns
Slide 14 - Open vraag
What is a widow's peak?
A
A V-shaped point in the hairline on the forehead
B
A specific pattern of growth at the nape of the neck
C
Two small circular areas of baldness on the head
D
A section of hair that stands straight up or lies at an angle
Slide 15 - Quizvraag
What is a cowlick?
A
Two small circular areas of baldness on the head
B
A section of hair that stands straight up or lies at an angle
C
A specific pattern of growth at the nape of the neck
D
A V-shaped point in the hairline on the forehead
Slide 16 - Quizvraag
What is a double crown?
A
A V-shaped point in the hairline on the forehead
B
A specific pattern of growth at the nape of the neck
C
A section of hair that stands straight up
D
Two small circular areas of baldness on the head
Slide 17 - Quizvraag
Explain the difference between an infection and infestation.
Slide 18 - Open vraag
What is the most common infestation found in hairdressing?
A
Bedbugs
B
Head lice
C
Fleas
D
Ticks
Slide 19 - Quizvraag
What is the recommended method for preventing infestations and infections in hairdressing salons?
A
Avoiding contact with clients
B
Wearing gloves at all times
C
Maintaining high standards of cleanliness and hygiene
D
Using strong chemical disinfectants
Slide 20 - Quizvraag
Chemical sprays
Autoclave
UV light
Drag and drop. Where does each one belong?
HINT some have more than one method of cleaning.
Sanitising
Sterilising
Disinfecting
Clips / combs
Plastic brushes
Clips / combs
Wooden handled brushes
Scissors and razors
Clippers
Work surfaces
Work surfaces
Slide 21 - Sleepvraag
Describe what the 'Data protection act' is.
Slide 22 - Open vraag
What is the purpose of the Supply of Goods and Services Act?
A
To protect consumers when buying goods and services
B
To enforce quality standards for goods and services
C
To promote fair competition in the market
D
To regulate the supply chain of goods and services
Slide 23 - Quizvraag
Which of the following is a consumer right under the Supply of Goods and Services Act?
A
The right to receive goods at no cost
B
The right to demand unlimited refunds
C
The right to cancel any contract without consequences
D
The right to receive goods that are of satisfactory quality
