telephone complaint

• English
• Secundair onderwijs

telephone complaint

Listen to the audio file and take notes.

You can listen to it twice.

Next you will have some questions about the content so be sure you write down all the necesarry information.

a complaint by phone

The customer's name is

1. Memzies
2. Nenzies
3. Menzies
4. Minzies

Harry bought the pool table from a website.

1. True
2. False

It arrived to his house quite quickly.

1. True
2. False

His phone number is

1. 349-28831
2. 348-28841
3. 348-26641
4. 348-38841

His customer number is

1. 45993
2. 44993
3. 34993
4. 44994

The order number is

1. GH12348
2. GA12338
3. GH12338
4. JH12338

The lack of English instructions caused him huge problems in the assembly.

1. True
2. False

What languages were in the instruction manual?

1. Polish and English
2. Spanish and Polish
3. Spanish and English
4. Spanish only

One of Harry's friends arrived to help him understand the game.

1. True
2. False

How long did he take to assemble the pool table?

1. 2 hours
2. 2 and a half hours
3. 2 days
4. Too long

Two of the balls were missing.

1. True
2. False

What was the problem with the white ball?

1. His friend took it
2. It was too big
3. It wasn't there
4. It was too small

What did the defective table cause to happen?

1. The balls rolled to the right
2. The balls rolled to the left
3. The balls fell of the pool table
4. The balls didn't roll properly